Rebecca DeSantis
Warminster,PA
Summary
Experienced Recreation Services Representative skilled in enhancing community engagement through effective communication and support. Proven background in customer service and sales, addressing inquiries, resolving complaints, and promoting services. Strengths include strong problem-solving abilities and a focus on customer satisfaction, leading to improved client relations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recreation Services Representative
Northampton Township
Richboro, PA
12.2023 - Current
- Provide Customer Service - assisting customers with program registrations, cancellations, transfers and facility reservations
- Assisted residents with inquiries, providing accurate information on services to enhance customer satisfaction.
- Collaborated with team members to promptly resolve resident issues, improving service quality and responsiveness.
- Coordinated program cancellations, confirming changes with instructors and rescheduling to ensure operational continuity.
- Assisted special events coordinator with execution and planning of community events
- Managed Parks & Rec departmental software for scheduling and record-keeping to streamline operations. departmental software for scheduling and record-keeping. (Myles)
- Utilized customer management software to log interactions and follow up on cases.
- Monitored and re-ordered inventory of discounted tickets to ensure consistent availability.
- Experience working with adults 55+ at Community Senior Center, assisting customers with co-pilot system
Dog Sitter
Rover.com
WARMINSTER, PA
06.2017 - Current
- Provided attentive care for dogs during client-requested sitting appointments.
- Administered medications and monitored health conditions to maintain pet well-being.
- Managed daily feeding schedules and ensured proper hydration for pets.
- Updated pet owners on dog's needs and behaviors to ensure their peace of mind.
- Established trust with pets through consistent and compassionate interaction. with pets to establish trust and promote comfort.
Administrative Assistant
Northampton Township
Richboro, Pennsylvania
05.2022 - 12.2023
- Delivered customer service to participants, promptly addressing inquiries and concerns, resulting in positive experiences.
- Handled phone calls and emails to provide information, improving clarity of business correspondence.
- Engaged residents in conversations to build rapport and encourage participation. to boost participation and enhance overall enjoyment.
- Set up facility areas with supplies, tables and chairs for planned activities.
- Managed inventory of recreation equipment, ensuring all items were in good working condition for activities.
Camp Counselor
Northampton Township
Richboro , PA
06.2022 - 08.2022
- Supervised daily activities for campers, fostering a safe and engaging environment.
- Engaged children in arts and crafts, sports, and games, fostering creativity and teamwork in a safe environment.
- Facilitated communication between campers and staff, promptly addressing concerns to improve camper experience.
- Maintained equipment and facilities, ensuring cleanliness and readiness for daily activities.
Office Administrative Assistant
McMahon, A Bowman Company
Fort Washington, Pennsylvania
02.2016 - 02.2020
- Organized filing systems for quick access to records and information, supporting daily operations.
- Filed and scanned important documents into digital databases, improving invoice management processes.
- Coordinated office supplies inventory reordering to ensure consistent availability for team needs.
Independent Contractor
DoorDash
Exton, Pennsylvania
01.2019 - 01.2020
- Delivered food orders to customers' locations, achieving high levels of customer satisfaction through timely service.
- Managed multiple deliveries while upholding high service standards, contributing to positive customer feedback.
- Reviewed and verified order details with customers to ensure accuracy. with customers and resolved concerns, improving overall customer experience.
- Navigated routes efficiently using GPS technology and mapping tools.
Education
Bachelor of Science - Sports Management
Immaculata University
Immaculata, PA05-2022
High School Diploma -
Villa Joseph Marie High School
Holland, PA06-2018
Skills
- Customer service
- Customer relationship management
- Membership renewals
- Account updates
- Calendar management
- Activity planning
- Resource management
- Community engagement
- Time management
- Software utilization
- System updates
- Record keeping
- Team collaboration
- Effective communication
- Time management
- Canva
- Mares system Co-pilot system
- Microsoft word, Excel and PowerPoint
- Constant Contact
Certification
- CPR/AED + First Aid
Affiliations
- Joe's Place in Camden - Served meals to homeless and those in need during holidays (2022-present)
- NCAA Division III Collegiate Women's Volleyball Team (2018-2020)
Timeline
Recreation Services Representative
Northampton Township
12.2023 - Current
Camp Counselor
Northampton Township
06.2022 - 08.2022
Administrative Assistant
Northampton Township
05.2022 - 12.2023
Independent Contractor
DoorDash
01.2019 - 01.2020
Dog Sitter
Rover.com
06.2017 - Current
Office Administrative Assistant
McMahon, A Bowman Company
02.2016 - 02.2020
Bachelor of Science - Sports Management
Immaculata University
High School Diploma -
Villa Joseph Marie High School