Rebecca Desrosiers
Manchester,NH
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Pricing Manager
Burndy, LLC
03.2020 - 02.2022
- Implemented price increases working with product managers, directors, controllers, and general manager for approvals.
- Approve blanket and project quotes submitted by team up to 25K.
- Ran Power BI reports for market history on products.
- Managed a team of eight individuals.
- Streamlined pricing processes for increased efficiency, reducing manual work and potential errors, continuous evaluation of process improvements.
- Developed customized pricing proposals to attract new clients and retain existing customers.
- Increased profitability by implementing strategic pricing initiatives and monitoring market trends.
- Analyzed customer data to develop targeted pricing strategies for improved customer satisfaction and revenue growth.
- Led a team of analysts to optimize pricing models, improving overall financial performance.
- Conducted competitor analysis to identify opportunities for competitive advantage through innovative pricing tactics.
- Collaborated with product management teams to ensure accurate costing information was used in all pricing decisions.
- Provided ongoing training and support to sales representatives on best practices for negotiating deals with clients based on value-based pricing principles.
- Ensured compliance with legal requirements related to price setting by staying updated on industry regulations.
- Demonstrated adaptability in responding quickly to changing market conditions, allowing the company to stay ahead of competitors and maintain profitability.
Credit Supervisor
One Hubbell Finance
10.2019 - 03.2020
- Fostered a positive work environment through effective communication and active listening skills among team members.
- Analyzed applicants' financial status, credit and property evaluations to determine loan feasibility.
- Obtained and reviewed credit reports, credit references, and financial statements to establish credit limits for new accounts.
- Conducted thorough risk assessments for potential clients, resulting in minimized losses due to default or bankruptcy.
- Evaluated client financial statements, providing insightful analysis on their overall creditworthiness.
- Expedited the credit approval process, enabling faster turnaround times for customer applications.
- Managed a diverse portfolio of accounts, maintaining a high level of accuracy and attention to detail.
- Complied with established internal controls and policies.
- Handled Name and Ownership changes on existing accounts.
Accounts Receivable Manager
Burndy, LLC
12.2018 - 09.2019
- Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
- Established credit limits based on thorough risk assessments, minimizing potential losses.
- Conducted thorough credit reviews annually to minimize potential risks while maximizing company revenues.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Verified discrepancies and resolved clients' billing issues.
- Resolved valid or authorized deductions by entering adjusting entries.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
- Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Ensured timely payments from clients through effective communication and proactive followups.
- Managed team of accounts receivable specialists, providing guidance and support for optimal performance.
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
Credit/ Collections Analyst
Burndy, LLC
04.2015 - 12.2018
- Managed portfolio of over one hundred clients while ensuring compliance with established policies and procedures.
- Enhanced cash flow by analyzing and resolving outstanding account balances.
- Improved customer payment behavior with consistent follow-ups and negotiation tactics.
- Increased company's profitability by closely monitoring at-risk accounts and taking appropriate actions when necessary.
- Developed strong working relationships with customers that facilitated open communication channels during sensitive financial negotiations.
- Evaluated potential new clients creditworthiness using various research methods such as credit bureau reports and reference checks.
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Established relationships with customers to encourage payment of delinquent accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Generated and distributed monthly customer statements.
- Prepared and submitted legal documents to initiate court proceedings.
Pricing Analyst
Burndy, LLC
07.2005 - 04.2015
- Managed a portfolio of key accounts, ensuring alignment of pricing strategies with client expectations and contractual agreements - specifically the utility market.
- Analyzed market pricing to prepare bids/proposals for existing/new clients in order to maintain and secure new business.
- Built and sustained strong working relationships with coworkers, sales representatives, distributors, and end users, increasing sales and potential new business opportunities.
- Assisted sales teams in creating tailored solutions, maximizing profitability and customer satisfaction.
- Collaborated with cross-functional teams to develop comprehensive market intelligence for informed decision making.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Developed strong analytical and financial skills, which helped to anticipate market and company needs.
- Conducted regular price reviews, maintaining up-to-date knowledge of industry trends and competitor activities.
- Provided training to new team members on best practices in pricing analysis and strategy development, fostering a culture of continuous improvement.
Customer Service Representative
Burndy, LLC
10.2003 - 07.2005
- Answered constant flow of customer calls with minimal wait times.
- Ensured customer satisfaction by entering customer purchase orders both accurately and promptly, expedited customer purchase orders as needed.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Southern New Hampshire University
Hooksett, NH05.2026
GED -
Manchester School of Technology
Manchester, NH01.1997
Skills
- SAP
- Microsoft Products
- Computer Proficiency
- Time Management
- Adaptability and Flexibility
- Multitasking
- Effective Communication
- Cross-Functional Collaboration
- Relationship Building
- Contract Negotiation
- Strategic Pricing
- Pricing Analytics
- Data Analytics
- Client management
- Team Recruiting and Hiring
- Training and Onboarding
Additional Information
· DDI Leadership Training
· Leading with Bold Ideas – Leadership Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pricing Manager
Burndy, LLC
03.2020 - 02.2022
Credit Supervisor
One Hubbell Finance
10.2019 - 03.2020
Accounts Receivable Manager
Burndy, LLC
12.2018 - 09.2019
Credit/ Collections Analyst
Burndy, LLC
04.2015 - 12.2018
Pricing Analyst
Burndy, LLC
07.2005 - 04.2015
Customer Service Representative
Burndy, LLC
10.2003 - 07.2005
Southern New Hampshire University
GED -
Manchester School of Technology
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