Rebecca Dibert
Loan Processor
Myrtle Beach,SC
Summary
I'm a well-rounded small business owner and loan processor. I offer account management, budgeting, and customer relations expertise, paired with outstanding leadership and communication abilities. Spirited and hardworking professional with several years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Loan Processor
Texana Bank
Keller, TX
05.2024 - 09.2024
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Maintained accurate records in computer database system during loan origination process.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Managed conditions sent from underwriting departments.
- Communicated with applicants to gather additional information and answer queries regarding loan processes.
- Utilized loan processing software to manage and track loan progress efficiently.
- Maintained and updated loan application files and records in accordance with company policies.
- Conducted verification of employment, income, and deposits to support loan decisions.
- Managed pipeline of loans ensuring that all deadlines are met and loans progress to closing.
- Reviewed and verified loan application documents for completeness and accuracy.
- Updated client account information and records in company databases.
Loan Officer Assistant
Mortgage Network Solutions
Laureldale, PA
02.2024 - 08.2024
- Assisted loan officers with the preparation of loan documents and closing packages.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Maintained customer files in an organized manner to ensure accurate tracking of loans.
- Input data into loan origination system accurately and timely.
- Monitored loan applications for completeness and accuracy prior to submission to underwriting department.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
- Assisted in the development of marketing materials such as brochures, flyers., for potential clients.
- Maintained a database of current lenders' products and services in order to best meet customer needs.
- Processed requests for payoff statements from borrowers or third parties.
Small Business Owner
PASSIONS Pet Sitters and Dog Walkers LLC
Myrtle Beach, SC
03.2007 - Current
- Developed business plans and strategies to grow small business.
- Managed staff recruitment, hiring, training, and development.
- Designed customer loyalty programs to increase sales revenue.
- Oversaw daily operations of small business including customer service and financial management.
- Organized events such as conferences, seminars, trade shows. for networking opportunities.
- Advised employees on best practices regarding safety protocols and procedures.
- Monitored customer feedback and implemented changes based on their suggestions.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Provided companionship to animals by playing with them or providing belly rubs.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
- Administered oral medications as prescribed by the veterinarian or client instructions.
- Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
- Attended continuing education classes related to animal care topics to stay current on best practices.
- Provided emotional support when pets were feeling anxious due to separation from owners.
- Fed animals twice daily and refilled water dish.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Offered animals exercise opportunities through walks and play activities.
- Kept detailed records of pet care activities, preferences, and any notable incidents.
- Managed multiple pet care assignments simultaneously, demonstrating strong organizational skills.
- Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
Education
High School Diploma -
Exeter Twp Senior High School
Reading, PA06-1991
Skills
- Customer Service
- Interpersonal Communication
- Application Review
- File Management
- Loan Servicing
- Attention to Detail
- Document Management
- Employment Verification
- Mortgage Loan Software
- Deadline Management
- Documentation
- Client Coaching
- Payroll Administration
- Employee Development
- Business Development
- Operations Management
- Business marketing
Training and Credentials
- Certified in Encompass
- Simple Nexus
- VA Portal
- Credentialed with several Lender Portals
Certification
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
- NMLS# 2613569
- Pet Sitter Certification – National Association of Professional Pet Sitters or Pet Sitters International.
- First Aid, CPR, and AED Certification - American Red Cross. Adult, Child Infant and Pets.
Timeline
Loan Processor
Texana Bank
05.2024 - 09.2024
Loan Officer Assistant
Mortgage Network Solutions
02.2024 - 08.2024
Small Business Owner
PASSIONS Pet Sitters and Dog Walkers LLC
03.2007 - Current
High School Diploma -
Exeter Twp Senior High School
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