Rebecca Dickens
Mico,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Manager
Self-employeed
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed ELD logs
- Managed State and Federal regulations
- Managed drug testing and consortium programs
- Managed employees folders with drivers records, road testing, drug testing, history reports, medical cards, clearinghouse quaries
- Filing
- Conducted meetings, for budgeting, billing, work production and process of work related issues
Office Clerk / DOT Clerk
Machinery Auctioneers
10.2017 - 09.2022
- Provided clerical support to company employees.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multi phone lines for incoming calls
- Received and posted payments to customer accounts
- Managed DOT Drivers folders for ELD, Drivers License, Medical certificate, drivers records, road test, history reports, drug testing, clearinghouse quaries
- Processed State and Federal requirements
- Filing
Human Resources Manager, Safety and Dot
D & D Contractors
01.2015 - 08.2017
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Organized and led staff orientation programs and training to promote collaboration.
- Processed new hires
- Managed employee personal folders
- Processed drug screenings
- Conducted onsite job safety inspections
- Managed GPS for company vehicles
- Conducted safety topics for meetings
- Processed trucking tickets
- Filing,
- Answering multi phone lines
Unit Coordinator
North East Baptist Hospital
05.2015 - 08.2015
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems..
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Managed employees folders
- Managed employees work schedules
- Ordered and stock form and document supplies
- Enforced safety control for the unit
- Problem solving
Medical Assistant/Phelbotomy
South Texas Rural Health Clinic
11.2014 - 05.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Hospital Registrar / Scheduling
Medina Regional Hospital
02.2007 - 07.2012
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Reduced errors in insurance claims processing through meticulous verification of insurance coverage details during registration.
- Contributed to patient satisfaction by creating a welcoming environment at the reception area and providing clear directions for appointments or tests.
- Improved patient registration accuracy by implementing a thorough verification process.
- Enhanced data quality for hospital records by diligently updating and maintaining accurate patient information.
- Participated in staff training sessions and workshops to enhance overall team performance and improve departmental processes.
- Maintained patient confidentiality by strictly following HIPAA guidelines during information collection and storage processes.
- Promoted a positive work environment among colleagues through excellent communication skills and teamwork initiatives.
- Trained junior staff on office procedures and regulatory requirements.
- Streamlined the registration process, ensuring faster service and reduced waiting times for patients.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Retrieved medical data for physicians and patients.
- Scheduling for patients in the Radiology dept
- Received payments from patients and posted to accounts
Education
Certificate - Medica Assisting And Phlebotomy Course
South Texas Jr College
Hondo, Texas12.2013
High School Diploma -
Judson High School
Converse, TX06.1990
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Policy Implementation
- Schedule Preparation
- Filing
- Multi Phone Lines
- Computer
- Marketing
- Business Development
- Financial Management
- Customer Service
- Computer Skills
- Decision-Making
- Team Development
- Problem Resolution
- Hiring and Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Administration and Reporting
- Human Resources Management
- Shift Scheduling
Timeline
Manager
Self-employeed
09.2022 - Current
Office Clerk / DOT Clerk
Machinery Auctioneers
10.2017 - 09.2022
Unit Coordinator
North East Baptist Hospital
05.2015 - 08.2015
Human Resources Manager, Safety and Dot
D & D Contractors
01.2015 - 08.2017
Medical Assistant/Phelbotomy
South Texas Rural Health Clinic
11.2014 - 05.2015
Hospital Registrar / Scheduling
Medina Regional Hospital
02.2007 - 07.2012
Certificate - Medica Assisting And Phlebotomy Course
South Texas Jr College
High School Diploma -
Judson High School
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