Rebecca Dillard
Roseville,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
CEO
My Household
01.2020 - Current
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Enhanced children''s well-being by providing a safe and nurturing environment.
Sales Associate
Jeans Extrusions
08.2019 - 04.2020
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Managed inventory levels effectively, avoiding shortages and preventing costly delays in production schedules.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Medical Records File Clerk
Norton Healthcare
02.2018 - 06.2018
- Improved patient confidentiality by accurately organizing and securely maintaining medical records.
- Assisted in maintaining HIPAA compliance through proper handling, storage, and disposal of sensitive information.
- Collaborated with other file clerks to maintain organization and cleanliness within the medical records department.
- Provided exceptional customer service while addressing inquiries from patients, healthcare providers, and insurance companies regarding medical records requests.
- Expedited processing times for record requests by efficiently locating, copying, and delivering requested files within established deadlines.
- Supported clinical staff by promptly providing accurate patient information upon request.
- Maintained strict adherence to facility policies regarding the release of information for legal proceedings or third-party requests.
Switchboard Operator/Surgery Scheduler
John Kenyon American Eye Institute
08.2016 - 08.2017
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Increased company-wide communication by promptly connecting internal calls between departments.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for 6 Ophthalmologists.
- Verified insurance coverage and obtained pre-authorizations.
Telephone Operator/Patient Service Scheduler
University Of Louisville Physicians
08.2014 - 08.2016
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Facilitated smooth check-in processes, ensuring all required paperwork was completed prior to appointments.
- Ensured HIPAA compliance while handling sensitive patient data during scheduling activities.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered phone calls and messages for 55+ specialist surgeons, medical facility, scheduling appointments, and handling patient inquiries.
Education
No Degree - General Studies
Indiana University Southeast
New Albany, INNo Degree - Medical Claims Examination
Penn Foster Career School
Scranton, PA12.2023
Skills
- Microsoft Outlook
- Problem-solving abilities
- Problem Resolution
- Call center experience
- Multi-line phone talent
- Administrative Support
- Office equipment proficiency
- Critical Thinking
- Active Listening
- Money handling abilities
- Building rapport
- Customer Service
Timeline
CEO
My Household
01.2020 - Current
Sales Associate
Jeans Extrusions
08.2019 - 04.2020
Medical Records File Clerk
Norton Healthcare
02.2018 - 06.2018
Switchboard Operator/Surgery Scheduler
John Kenyon American Eye Institute
08.2016 - 08.2017
Telephone Operator/Patient Service Scheduler
University Of Louisville Physicians
08.2014 - 08.2016
No Degree - General Studies
Indiana University Southeast
No Degree - Medical Claims Examination
Penn Foster Career School
Similar Profiles
Angela RiersonAngela Rierson
Parent/House Manager at My HouseholdParent/House Manager at My Household
Eva ProulxEva Proulx
Cleaner at My HouseholdCleaner at My Household
Jefferson GarciaJefferson Garcia
House Sitter at My HouseholdHouse Sitter at My Household
Melvin WilkinsMelvin Wilkins
Pet Sitter at My HouseholdPet Sitter at My Household
SAMYA COLEMANSAMYA COLEMAN
CNA - Hospice at Suite Living HospiceCNA - Hospice at Suite Living Hospice