Rebecca Dilley
Albany,OR
Summary
Dynamic Information Services Analyst with a proven track record at Good Samaritan Regional Medical Center, excelling in data analysis and project management. Leveraged problem-solving skills to enhance operational efficiency, while fostering collaboration across teams. Recognized for creating impactful visualizations and streamlining application processes, significantly improving user experience and service delivery.
Overview
44
44
years of professional experience
Work History
Information Services Analyst
Good Samaritan Regional Medical Center
12.2012 - 01.2025
- Conducted thorough data analysis, identifying trends and patterns to support business objectives.
- Monitored system health indicators regularly, identifying potential issues before they became critical problems.
- Created visualizations of complex datasets to enable stakeholders better understand key performance metrics.
- Supported IT initiatives by providing technical expertise as needed during planning phases.
- Managed multiple projects simultaneously, meeting deadlines and delivering high-quality results.
- Collaborated with cross-functional teams to develop innovative solutions for information services challenges.
Applications Coordinator
Good Samaritan Regional Medical Center
03.2004 - 03.2012
- Enhanced user experience for applicants through clear communication and timely responses.
- Managed complex scheduling tasks for ensuring smooth operations within tight deadlines.
- Collaborated with team members on various projects, resulting in more effective recruitment strategies and increased efficiency.
- Streamlined application processes by implementing efficient software systems.
- Maintained up-to-date records of all applications, ensuring accurate data for reporting purposes.
- Coordinated with IT department on technical issues related to application systems, ensuring minimal disruptions for both internal and external users.
- Implemented and maintained technology and software budget.
CPR and First Aid Instructor
Good Samaritan Regional Medical Center
04.2001 - 03.2004
- Promoted CPR and First Aid skills through demonstrations and repetition.
- Enforced classroom policies and safety rules to reduce chance of accidents.
- Enhanced student learning outcomes by incorporating real-life scenarios and hands-on training in first aid sessions.
- Taught basic first aid principles and techniques for adults and children following ABCs of first aid and treatment techniques for burns, bleeding and fractures.
- Maintained up-to-date knowledge on first aid guidelines, best practices, and industry trends to ensure the highest quality of instruction.
- Developed and maintained positive professional relationships with local emergency service providers, fostering collaboration for enhanced training experiences.
- Fostered a supportive learning environment that encouraged students to ask questions, clarify doubts, and build confidence in their abilities.
Operating Room Scheduler
Good Samaritan Regional Medical Center
03.1991 - 03.2001
- Kept up-to-date on industry best practices related to OR scheduling methodologies, incorporating new ideas into existing workflows as appropriate.
- Optimized patient scheduling by effectively coordinating surgery times and resources.
- Maintained accurate records of all scheduled procedures to facilitate billing and reporting activities.
- Worked closely with department leadership to identify opportunities for process improvements in OR scheduling procedures.
- Streamlined scheduling processes by utilizing electronic medical record systems effectively.
- Provided training for new schedulers on department protocols, ensuring they were well-prepared for their roles.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues across various departments involved in patient care delivery.
- Collaborated with pre-admission testing departments for seamless patient preparation and scheduling processes.
Patients Account Medicare Biller
Good Samaritan Regional Medical Center
03.1981 - 03.1991
- Facilitated smooth communication between healthcare providers and insurance companies to resolve billing issues.
- Identified trends in claim denials, recommending process improvements that led to reduced error rates.
- Conducted regular audits of billing records to identify potential errors, leading to improved overall accuracy.
- Managed accounts receivable aging reports, minimizing outstanding balances through prompt follow-up efforts with patients or responsible parties when necessary.
- Resolved complex claim denials or appeals by analyzing supporting documentation and submitting comprehensive rebuttals.
- Handled sensitive patient information responsibly, adhering strictly to privacy regulations while working efficiently.
- Provided exceptional customer service, addressing patient inquiries about their Medicare bills in a professional manner.
- Improved billing accuracy by diligently reviewing Medicare claims and identifying discrepancies.
Education
High School Diploma -
Monroe High School
Monroe, WA06-1976
Skills
- Customer support
- Application support
- Incident management
- User training
- Database administration
- Software development
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Information management
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
Timeline
Information Services Analyst
Good Samaritan Regional Medical Center
12.2012 - 01.2025
Applications Coordinator
Good Samaritan Regional Medical Center
03.2004 - 03.2012
CPR and First Aid Instructor
Good Samaritan Regional Medical Center
04.2001 - 03.2004
Operating Room Scheduler
Good Samaritan Regional Medical Center
03.1991 - 03.2001
Patients Account Medicare Biller
Good Samaritan Regional Medical Center
03.1981 - 03.1991
High School Diploma -
Monroe High School
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