REBECCA DONAHOO
Fort Stewart,GA
Summary
Personable member services representative offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
11
11
years of professional experience
Work History
Cashier
Frank's Pizza
01.2014 - 01.2024
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
Member Service Representative
Freedom Federal Credit Union
07.2020 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Senior Teller
Harford Bank
10.2019 - 07.2021
- Resolved complex customer issues promptly and professionally, maintaining focus on achieving positive outcomes for both client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Managed overdraft reports and performed audits.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
Inventory Control Lead
Sephora
08.2017 - 12.2017
- Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
- Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.
Bartender
Lee's Landing Dock Bar
06.2013 - 11.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Accounting
Harford Community College
Bel Air, MDSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
Timeline
Member Service Representative
Freedom Federal Credit Union
07.2020 - 01.2023
Senior Teller
Harford Bank
10.2019 - 07.2021
Inventory Control Lead
Sephora
08.2017 - 12.2017
Cashier
Frank's Pizza
01.2014 - 01.2024
Bartender
Lee's Landing Dock Bar
06.2013 - 11.2015
Accounting
Harford Community College
Similar Profiles
JAY PATELJAY PATEL
MANAGER at FRANK'S PIZZAMANAGER at FRANK'S PIZZA
Eliora GuliziaEliora Gulizia
crew member at Frank's Pizzacrew member at Frank's Pizza
Tsimafei AndreyenkaTsimafei Andreyenka
Server at Frank's Pizza Of EldersburgServer at Frank's Pizza Of Eldersburg