Rebecca Dowell
Knoxville,IA
Overview
48
48
years of professional experience
Work History
Housekeeping Aide
Care Initiatives Westridge
Knoxville, IA
12.2020 - Current
- I clean residents rooms.
- Swept, mopped and vacuumed floors.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
Security Officer
PER Mar Security Services
01.2019 - 03.2020
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Observed patrons and customers to quickly address security situations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Searched individuals and baggage for weapons and other prohibited items.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
- Monitored access control systems and key code records for suspicious activities.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Patrolled crowds during events to preserve order and promote security.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Searched bags manually to identify prohibited items and contraband.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Daycare
Rebecca Dowell
Knoxville, IA
09.2000 - 08.2019
- Provided nurturing care to children of varying ages and abilities.
- Assisted in the planning and implementation of daily activities for children.
- Maintained a safe, clean, and organized environment for all participants.
- Ensured compliance with local licensing regulations and health standards.
- Created positive relationships with parents by providing regular updates on their child's progress.
- Developed age-appropriate educational materials to enhance learning opportunities.
- Encouraged children to interact socially through group play activities.
- Observed children's behavior and documented changes as needed.
- Taught basic life skills such as hygiene, manners, respect.
- Supervised outdoor playtime activities while promoting safety awareness.
- Assisted in developing individualized plans for each child's needs and interests.
- Participated in team meetings to discuss program development and strategies for improvement.
- Implemented creative problem solving techniques to address challenging behaviors.
- Performed administrative tasks including filing paperwork, tracking attendance.
- Provided hands-on support during meal times including serving food, ensuring proper nutrition is met.
- Conducted parent-teacher conferences to provide feedback on student performance.
- Facilitated communication between staff members to ensure smooth operations within the daycare setting.
- Reviewed policies and procedures regularly to ensure compliance with state regulations.
- Organized field trips for students that promoted exploration of different cultures or environments.
- Completed required trainings related to early childhood education topics such as curriculum development or child abuse prevention.
Machine Operator
Pella Plastic Mfg
Pella, IA
03.1976 - 12.2000
- I ran a injection molding machine. Filled the hoppers.Ran the grinders. Trained new employees.
- Inspect finished workpieces to ensure conformance with specifications.
- Load raw materials into machines according to specified measurements.
- Observe machine operations to detect any problems or defects in the finished product.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Record production information such as quantities produced and materials used on daily logs.
- Carry out regular safety checks on machinery prior to operation.
- Collaborate with other departments when necessary for successful completion of projects.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
Housekeeping Supervisor
Supertel Hospitality, INC
Pella, IA
03.1993 - 03.2000
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Established effective communication between team members in order to foster a positive work environment.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Prepared work schedules for associates to promote proper staffing levels.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported damage or theft of hotel property to management.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Managed team of employees, daily progress reports and overall project planning.
- Coached staff on strategies to enhance performance and improve customer relations.
- Swept and damp-mopped private stairways and hallways.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Education
Security Class
PER Mar Security Skills
- Pest prevention
- Chemical Handling
Timeline
Housekeeping Aide
Care Initiatives Westridge
12.2020 - Current
Security Officer
PER Mar Security Services
01.2019 - 03.2020
Daycare
Rebecca Dowell
09.2000 - 08.2019
Housekeeping Supervisor
Supertel Hospitality, INC
03.1993 - 03.2000
Machine Operator
Pella Plastic Mfg
03.1976 - 12.2000
Security Class