Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Downs

Fort Walton Beach,FL

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

15
15
years of professional experience

Work History

Information Systems

Eglin Federal Credit Union
09.2018 - Current
  • Scan all paperwork coming in from each branch into the computer.
  • Scan all the old Signature Cards and Microfiche into the computer.
  • Balance each branch at the end of the night.
  • Other work the my supervisors assign to me.

Wire Services / Mail Tellers

Eglin Federal Credit Union
06.2015 - 09.2018
  • Send out wires that members call into the call center.
  • Deposit incoming wires that we receive from outside the credit union to the members account.
  • The mail we receive from members, deposit, make loan payments and credit card payments.
  • Members request teller checks to be printed and send to them or wherever the member request to send it to.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Provided outstanding customer service by resolving issues related to lost or damaged mail quickly and professionally.
  • Enhanced customer satisfaction by efficiently processing mail transactions and providing exceptional service.
  • Prioritized tasks effectively to manage heavy workloads during peak business hours without sacrificing quality or efficiency.

Teller

Eglin Federal Credit Union
05.2009 - 05.2015
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed members transactions promptly, minimizing wait times.
  • Answered members inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered members inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Improved members satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Increased cross-selling opportunities by identifying member's needs and recommending appropriate banking products or services.
  • Educated members on use of banking website and mobile apps.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist members with their financial needs.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Assisted members with banking needs and inquiries.
  • Handled various accounting transactions.
  • Referred members to other banking departments for specialized services.
  • Make deposits to members IRA's.

Education

Bachelor of Arts - Education

University of West Florida
Pensacola
12.2003

Associate of Arts - General

Okaloosa Walton Community College
Niceville, FL
05.1995

High School Diploma -

Fort Walton Beach High School
Fort Walton Beach, FL
05.1990

Skills

  • Billing Systems
  • Computer
  • Excel
  • Calculator
  • Fax Machine

Timeline

Information Systems

Eglin Federal Credit Union
09.2018 - Current

Wire Services / Mail Tellers

Eglin Federal Credit Union
06.2015 - 09.2018

Teller

Eglin Federal Credit Union
05.2009 - 05.2015

Bachelor of Arts - Education

University of West Florida

Associate of Arts - General

Okaloosa Walton Community College

High School Diploma -

Fort Walton Beach High School

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Rebecca Downs