Rebecca Drayer
San Diego,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Administrative Representative
Kaiser Permanente
08.2022 - Current
- Accurately and efficiently process secure member information for the purpose of medicare enrollments and membership changes.
- Maintained the highest company standards when interacting with customers.
- Identifying, researching and identifying problems regarding Medical Record Numbers.
- Maintaining 100% quality rating while ensuring productivity is above average.
- Participate in training and team based projects to ensure the needs of each line of business are met.
Operations and Merchandise Manager
Thread and Seed
09.2021 - 06.2022
- Championed the daily operations for both online and brick & mortar stores.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Professional and timely communication with vendors regarding payments, damages and orders as needed.
- Managed and trained the web order fulfillment team to ensure timely order completion.
- Resolved customer issues and inquiries.
Inventory Manager
Bell's Bike Shop
02.2020 - 08.2021
- Accurately and efficiently receive daily shipments and ensure that orders are delegated and packed in a timely manner.
- Communicate with vendors and management about order discrepancies.
- Overhauled the inventory management system from start to finish.
- Improved daily operations of the pack and ship process during a period of rapid growth.
Owner, Operator
GiddyUp Dog Walkers
05.2017 - 02.2020
- Ensured the best pet care services to clients while maintaining open communication and trustworthy behaviors.
- Scheduled ongoing appointments as well as new client meetings to expand the business from positive customer referrals.
Store Merchandising Manager
Urban Outfitters
08.2007 - 05.2017
- Succeeded in all aspects of store operations including payroll, hiring and training, opening/closing procedures, fixture builds, budgeting, loss prevention, and team-building.
- Planning, budgeting and execution of large scale projects for seasonal floor changes.
- Analyzed business reports and updated merchandising and displays to ensure positive sales results.
- Provided ongoing training and support to store staff, elevating their understanding of merchandising best practices.
- Streamlined merchandise flow processes for optimal inventory management and reduced stock discrepancies.
Education
Associates of Science, Business Administration Program -
Columbia Southern University
Skills
- Customer Service
- Data and Sales Analysis
- Multitasking
- Computer Proficiency
- Communication
- Creative Problem Solving
- Team Work and Collaboration
- Attention to Detail
- Retail Merchandising
- Project Management
Certification
PA Real Estate Salesperson License, 2021
Timeline
Account Administrative Representative
Kaiser Permanente
08.2022 - Current
Operations and Merchandise Manager
Thread and Seed
09.2021 - 06.2022
Inventory Manager
Bell's Bike Shop
02.2020 - 08.2021
Owner, Operator
GiddyUp Dog Walkers
05.2017 - 02.2020
Store Merchandising Manager
Urban Outfitters
08.2007 - 05.2017
Associates of Science, Business Administration Program -
Columbia Southern University
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