Interpersonal and written communication
Process Improvement
Strategic Planning
Inventory Control
Training and Staff Development
Complex Problem-Solving
Rebecca Duncan
Masters Of Social Work
Manlius,NY
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work History
Health Education Supervisor
Reach, CNY
Syracuse, NY
9 2023 - 8 2024
- Supervised a team of four Health Educators providing sexual health education to students in four middle and high schools in Syracuse City School District, as well as other activities supporting sexual health in youths ages 10-21.
- Tracked data and prepared biannual reports to submit to NY Department of Health oversight personnel.
- Received extensive training in sexual health, diversity, equity, and inclusion, classroom management and instruction.
- Oversaw the redesign of the organization's sexual health program to align with industry competitors.
Health Home Care Manager
Liberty Resources, Inc.
Syracuse, NY
11.2022 - 08.2023
- Coordinated care across a multidisciplinary team to support the physical, behavioral, and social health needs of 25 children with multiple diagnoses.
- Required extensive monthly documentation, including intake, assessment, care coordination, and discharge notes.
- Skills heavily utilized included family engagement, resource finding, assessment, and care team meetings.
Residence Case Manager
YMCA of Central
Syracuse, NY
08.2022 - 10.2022
- Provided supportive case management to 100 men in permanent supportive housing.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Casework Supervisor
CASA of Denton County
Denton, TX
07.2019 - 07.2022
- Trained, supervised, and mentored a team of 17 trained volunteers providing advocacy for children in substitute care.
- Established strong working relationships with partner agencies to facilitate smooth coordination on shared cases.
- Managed a diverse caseload, addressing multiple client needs and maintaining organized records.
- Collaborated with cross-functional teams to develop innovative solutions for complex case issues.
Intern
CITY HOUSE
Plano, TX
08.2018 - 05.2019
- Gained valuable experience working with youth in substitute care and runaway or homeless youth, applying learned concepts directly into relevant work situations.
- Provided case management to five young adults in a transitional living program, as well as two children in an emergency shelter for RHY and children awaiting long-term substitute care placement.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern
UTA CENTER FOR ADDICTION AND RECOVERY STUDIES
Dallas, TX
08.2016 - 05.2017
- Facilitated voluntary parenting groups with young, at-risk mothers in community-based settings.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Graduate Work Study Assistant
UT Dallas Center for Children and Families
Richardson, TX
09.2013 - 09.2015
- Provided clerical assistance to five full-time staff, including tracking time sheets, creating and editing spreadsheets, and organizing a resource database.
- Ensured timely completion of assigned tasks by setting priorities and establishing clear goals for daily activities.
- Developed strong relationships with stakeholders through effective communication skills and proactive problem-solving abilities.
- Assisted in the planning and execution of various campus events, contributing to their overall success.
Client Services Specialist and Broker
TD AMERITRADE, INC
Fort Worth, TX
01.2006 - 12.2009
- Assisted up to 120 clients daily in placing equity, option, and mutual fund trades and answered client inquiries concerning their brokerage accounts in a high volume inbound call center setting.
- Enhanced client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Maintained accurate records of all client interactions, ensuring timely follow-ups and consistent communication.
Education
MSW - Social Work
The University of Texas At Arlington
Arlington, TX 08.2015 - 05.2019
Master of Science - Psychology
The University of Texas At Dallas
Richardson, TX 08.2013 - 05.2015
Bachelor of Arts - History
The University of Texas At Arlington
Arlington, TX 08.1999 - 08.2003
Skills
Timeline
Health Home Care Manager
Liberty Resources, Inc.
11.2022 - 08.2023
Residence Case Manager
YMCA of Central
08.2022 - 10.2022
Casework Supervisor
CASA of Denton County
07.2019 - 07.2022
Intern
CITY HOUSE
08.2018 - 05.2019
Intern
UTA CENTER FOR ADDICTION AND RECOVERY STUDIES
08.2016 - 05.2017
MSW - Social Work
The University of Texas At Arlington
08.2015 - 05.2019
Graduate Work Study Assistant
UT Dallas Center for Children and Families
09.2013 - 09.2015
Master of Science - Psychology
The University of Texas At Dallas
08.2013 - 05.2015
Client Services Specialist and Broker
TD AMERITRADE, INC
01.2006 - 12.2009
Bachelor of Arts - History
The University of Texas At Arlington
08.1999 - 08.2003
Health Education Supervisor
Reach, CNY
9 2023 - 8 2024
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