Rebecca Duncan
Grapevine
Summary
Hardworking and passionate caretaker having to pause school to take care of my father suffering with Alzheimer's. Had the opportunity to be an advocate for the Alzheimer's Association and travel to D.C. and spoke on my fathers behalf. Co-chairmen for the Alzheimer's Association for the walk to end Alzheimer's. I am a very positive dependable team player.
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Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Cross Timbers Rehabilitation and Healthcare Center
01.2024 - Current
- Assisting with activities of every day living
- serving meals and assisting with eating
- observing and reporting
- providing emotional support
- communicating with healthcare team
- assisting with transfers and procedures
- Tending to residents needs
Patient Service Representative
Gateway Diagnostic Imaging
04.2021 - 01.2023
- greeting patients and families, providing a positive and welcoming experience
- answering phone calls, emails and other inquiries in a timely manner
- responding to patients inquiries, concerns and complaints
- providing information about health care services, procedures and resources
- scheduling and coordinating patients appointments, tests and consultations
- updating patients records
- following HIPPA regulations
Hospitality Worker
Varried
01.2011 - 01.2021
- served high customer volumes during busy times
- taking inventory
- contributed to a positive work environment though effective teamwork and communication with colleagues
- trained new staff on bar procedures, cocktail recipes and customer service standards
Sales Associate Leader
Total Wine
04.2019 - 01.2021
- lead, mentor and inspire a team of sale professionals
- provide excellent customer service
- resolve customer complaints
- train new team members
- tracking inventory levels, replenishing stock, and ensuring accurate inventory records
Education
CNA -
Legacy
11.2023
ASSOCIATES -
TARRANT COUNTY COMMUNITY COLLEGE
12.2019
HIGH SCHOOL DIPLOMA -
GRAPEVINE HIGH SCHOOL
12.2011
Skills
- Customer service
- Medical terminology
- time management
- patient care
- vital signs monitoring
- feeding assistance
- basic life support
- patient transfers
- clinical documentation
- multitasking and organization
- flexibility and adaptability
- conflict resolution
Certification
- CNA, 11/01/23, 11/01/23
- Driver's License
Timeline
CNA - Certified Nursing Assistant
Cross Timbers Rehabilitation and Healthcare Center
01.2024 - Current
Patient Service Representative
Gateway Diagnostic Imaging
04.2021 - 01.2023
Sales Associate Leader
Total Wine
04.2019 - 01.2021
Hospitality Worker
Varried
01.2011 - 01.2021
CNA -
Legacy
ASSOCIATES -
TARRANT COUNTY COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
GRAPEVINE HIGH SCHOOL
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