Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Dunn

Jacksonville

Summary

  • Ability to manage a well diverse staff. Have strong knowledge of Environmental Services Operations and finances in the acute and skilled nursing field.
  • Certifications upon request
  • Strong background in verbal and written communications, Microsoft office, Power Point.

Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.

Overview

10
10
years of professional experience

Work History

Director of Operations at Medtronic

ESFM
03.2023 - Current
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.

Director

Brooks Rehabilitation at Bartram Campus, Jacksonville FL
04.2019 - Current
  • Manage all activities of the environmental services staff in accordance with the terms and conditions set forth in the agreement and all appropriate federal, state, and local regulations.
  • Ability to analyze and interpret financial and other data as it relates to the operation of the department.
  • Responsible for operating the department utilizing team empowerment for the development of client partnership.
  • Foster strong interdepartmental relations and integrate the environmental service department with the facility plan of operations
  • Financially accountable for the environmental service department and operates in accordance with approved budget, while providing the client with the maximum value spent as well as maintaining a variety of records logs and reports
  • Maintains excellent relations with residents, client and all other departments.
  • Contracted to Brooks Rehabilitation at Bartram Campus, Jacksonville FL

Dir of Support Services for Johnson and Johnson

ESFM
08.2020 - 01.2023
  • Developed and implemented strategies to enhance customer support processes and service delivery.
  • Led cross-functional teams to improve operational efficiency and reduce response times in support services.
  • Oversaw training programs for staff, focusing on best practices in customer service and conflict resolution.
  • Analyzed customer feedback to identify trends and implement improvements in support operations.
  • Managed budget allocations for support services, ensuring optimal resource utilization across departments.
  • Analyzed data-driven insights to make informed decisions on resource allocation and prioritization of projects.
  • Owned, tracked and reported on key performance metrics.
  • Reduced customer complaints by improving communication channels and delivering timely solutions.

Team Lead/Manager on Duty

St. Vincent’s Health Care Southside, Jacksonville FL
04.2017 - 04.2019
  • Manage all activities of the Environmental Services
  • Responsible for the training of new hires for onboarding for both the hospital and Touchpoint.
  • Chemical and Infection Control Training.
  • Safety Training/Safety Champion for monthly meetings
  • Patient Advocate
  • Maintain bed tracking.
  • Coaching a staff of 45 FTE
  • Developed and maintained a morning fresh routine for patients and hospital staff
  • Contracted to St. Vincent’s Health Care Southside, Jacksonville FL

PM shift manager

Memorial Hospital
02.2015 - 04.2017
  • Manage all activities of the environmental services.
  • Chemical and Infection Control Training.
  • Patient Care Training
  • Maintain bed tracking.
  • Bed Czar
  • Coaching a staff of 60 FTE
  • Engaging associates with patients and their families on a daily basis eventually leading to better PRC scores.
  • Completed JCAHO without any infractions
  • Contracted to Memorial Hospital

Education

High School Diploma -

East Gaston High
Mt. Holly, NC
05-1998

Skills

  • Strategic planning and execution
  • Business management
  • Process improvement
  • Quality assurance
  • Cost control
  • Leadership training
  • Workforce planning
  • Staff management
  • KPI tracking
  • Proficient in PeopleHub and OMS

Timeline

Director of Operations at Medtronic

ESFM
03.2023 - Current

Dir of Support Services for Johnson and Johnson

ESFM
08.2020 - 01.2023

Director

Brooks Rehabilitation at Bartram Campus, Jacksonville FL
04.2019 - Current

Team Lead/Manager on Duty

St. Vincent’s Health Care Southside, Jacksonville FL
04.2017 - 04.2019

PM shift manager

Memorial Hospital
02.2015 - 04.2017

High School Diploma -

East Gaston High

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