Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Rebecca Dyer
High Ridge,Missouri
Summary
Overview
9
years of professional experience
1
Certification
Work History
Mercy Hospital St. LouisSt Louis, MO
Patient Care Technician
07.2019 - Current
Job overview
- Assisted with patient admissions, discharges and transfers.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Notified senior staff of patient emergencies to optimize outcomes.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Massage EnvyChesterfield, MO
Massage Therapist
03.2016 - Current
Job overview
- Customized treatment strategies based on patient body composition, goals and comfort.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
- Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
- Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
Verizon WirelessLittle Rock, AR
Customer Service Representative
09.2014 - 01.2015
Job overview
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Saint Louis Community CollegeSt Louis, MO
Associate of Applied Science from Surgical Technology
05.2021
University Overview
Logan UniversityChesterfield, MO
Bachelor of Science from Life Science
08.2019
University Overview
Skills
- Infection control standards
- Sterilization techniques
- Patient positioning understanding
- Calm and level-headed under duress
- Quick problem solver
Certification
- Licensed Massage Therapist - 2015
- Certified Surgical Technoligist, - 2021
Timeline
Patient Care Technician
Mercy Hospital St. Louis
07.2019 - Current
Massage Therapist
Massage Envy
03.2016 - Current
Customer Service Representative
Verizon Wireless
09.2014 - 01.2015
Saint Louis Community College
Associate of Applied Science from Surgical Technology
Logan University
Bachelor of Science from Life Science
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