Summary
Overview
Work History
Education
Skills
Cellular
Extra-Curricular Activities
Summary - Technical Skills
Languages
Timeline
Generic

Rebecca E. Almodovar

2020 W Glendale Ave, Phoenix, AZ 85021,AZ

Summary

  • Customer service professional offering 25 years of diversified experience. Excellent sorting, packing, communication, problem-solving and bilingual skills. Retail experience. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
  • Technical Skills, Over many years of management, training, sales support, customer service, organizational development, and change strategies, in the competitive and regulated industry of insurance products and services. Leadership experience has been enhanced with additional professional development in courses including having bilingual skills and connecting with others using great networking skills. Knowledge procedure to bathe clients, Knowledge of procedure to feed clients. Knowledge of procedure to dressing and grooming patients, Knowledge of how to make an occupied bed
  • Record client Intake and Output data
  • Repositioning a client, transfer from bed to chair, transfer from wheelchair to toilet, Knowledge of how to conduct client nail care. Taking vital signs, Microsoft Office: Excel, Word, PowerPoint, Access, Customer care, networking, Knowledge of assisted driving mobility with clients and performing day to day operations.

Overview

14
14
years of professional experience

Work History

Certified Nursing Assistant

Edison Health Care
01.2024 - Current
  • Various locations, taking care of others, providing many skills and focused attention
  • Answer phone calls and drive clients to doctor appointments
  • Document behavior, input/output measurements, and documents daily tasks
  • Assist with meal prep
  • Someone they can depend on and help ambulate with a walker

Service Driver

Amazon
08.2022 - 09.2024
  • Deliver packages, scan packages, audits, deliver great customer service to clients, clear communication, providing 60 deliveries per route

Warehouse Employee

Amazon
05.2020 - 03.2022
  • Skills involve inducting, Stow, Pick and Stage, packing, merchandise, refill stock, sorting, performed team leader stretch activities, and conveyed clear safety tips
  • Very good at teaching others how to use the Zebra device
  • Maintained positive company image during difficult situations
  • Communicated information clearly and accurately
  • Handled employee inquiries and complaints if they have questions
  • Performed routine maintenance on all types of computer equipment and printers
  • Increased flexibility in messaging features like Chime
  • Presented technical material in objective and easily understood terms
  • Played a major role in Problem Solve
  • Strong communication, motivation, team building, liaison, and leadership skills
  • Safety Committee member ensuring safety comes first
  • Experience with various chemical handling, storing, and recording

Certified Nurse Assistant

Visiting Angels Homecare
02.2017 - 10.2019
  • Answer telephone for clients
  • Driver for residents; take them to appointments and retail stores
  • Attend to their needs
  • Transfer patients, customer service and client care, Bathing and personal hygiene
  • Discussed cases with physician and other health professionals to prepare comprehensive patient care plan
  • Worked in a rural health family practice providing health care services to a wide patient base covering pediatric, adult, and geriatric health issues
  • Treated cases from acute injuries to the common cold
  • Educated patients about disease prevention and health promotion activities
  • Performed educational stretches with client and physical therapy

Certified Nurse Assistant

Gardner Heights Nursing Home
02.2016 - 05.2018
  • Record Intake and Output
  • Answer telephones, Customer service and client care
  • Transfer assists from wheelchair to bed
  • Coordinated 12 to 15 patients in the Skilled Nursing Unit
  • Maintained cleanliness and safety of residents personal belongings and residential room residents reside in
  • Performed routine rounds in nursing homes
  • Monitored and enforced the safe use of all equipment
  • Managed comprehensive benefits program
  • Managed incentive programs and introduced rewards linked to production, division and company profitability
  • Proven ability to train and coordinate staff and clients
  • Well-developed management skills
  • Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives

Nurse Assistant

Arcadia Homecare Agency
09.2015 - 05.2017
  • Record Intake and Output
  • Empty Foley Bag
  • Transfer patients, Customer service and client care, Bathing and personal hygiene
  • Promoted customer satisfaction through clear, concise communication
  • Proven ability to handle large volume calls in a professional and courteous manner
  • Proven excellent, interpersonal, and organizational skills
  • Proven successful leader, trainer, and motivator to patients
  • Processed all general customer service requests
  • Provided customers with payment information, cycle dates, and interest rates
  • Presented a cheerful and helpful manner with residents

Retail Sales Associate/ Fine Jeweler

Macy's
05.2013 - 02.2014
  • Perform different transactions on cash register, sold high value jewelry and audit jewelry overnight, audit with other associates using RF guns for pricing and labeling
  • Operated cash registers and computer input applications
  • Proven ability to handle large volume calls in a professional and courteous manner
  • Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service
  • Experienced in both customer service and supervisory positions
  • Provided effective customer service by assisting clients with claims, orders, merchandise, and answering questions concerning the product availability

Computer Assistant/ Caretaker

Mercy Learning Center
02.2012 - 05.2013
  • Assist students ages 18 to 63 with computer and technical difficulties, make tests and handouts, use copy machine, grade packets, tests, and literacy worksheets
  • Watch over toddlers, put them to sleep, and sing with them, commit to educational activities with kids
  • Proven ability to interact effectively with clients and staff at all levels
  • Developed and coached staff to maintain high levels of service and to meet department standards and goals
  • Performed necessary computer skills using Microsoft Word, Excel, and PowerPoint
  • Prepared slides for presentations
  • Planned and organized work under minimal supervision of manager
  • Proven ability to effectively multitask in all situations

Student Aide Employee

Bronx School of Law and Finance
09.2010 - 06.2011
  • File Papers and Answer Phone Calls
  • Parent and Guest Escort, Sep
  • 2008 - Jun
  • 2011
  • Distributed legal documents and give student tours
  • Provided assistance to groups in an efficient and friendly manner
  • Used bilingual skills to greet clients and assist them in completing forms
  • Created an integrated computer index of filmed records
  • Filed important documents
  • Answer phone calls

Education

Nurse assistant Certificate -

Valley Medical Institute
Bridgeport, CT
10.2015

Bachelor Of Social Science - Sociology

University of Bridgeport
Bridgeport, CT
06.2015

H.S - Law

Bronx School of Law and Finance
Bronx, NY
06.2011

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Collecting vital signs
  • Compassionate
  • Basic life support
  • Bedside manner
  • Medical terminology
  • Mobility assistance

Cellular

475-731-2655

Extra-Curricular Activities

Crochet Gymnastics Moot Court (Debate) Volleyball Team Drawing Treasurer of Environmental Club Budgeting and finance Strong verbal communication Stock Audits Captain of Tennis Team Coordinate group meetings and Stretches Self-Motivated Shopping Team Leadership

Summary - Technical Skills

  • Over many years of management, training, sales support, customer service, organizational development, and change strategies, in the competitive and regulated industry of insurance products and services
  • Leadership experience has been enhanced with additional professional development in courses including having bilingual skills and connecting with others using great networking skills
  • Knowledge procedure to bathe clients
  • Knowledge of procedure to feed clients
  • Knowledge of procedure to dressing and grooming patients
  • Knowledge of how to make an occupied bed
  • Record client Intake and Output data
  • Repositioning a client
  • Transfer from bed to chair
  • Transfer from wheelchair to toilet
  • Knowledge of how to conduct client nail care
  • Taking vital signs
  • Microsoft Office: Excel, Word, PowerPoint, Access
  • Customer care, networking
  • Knowledge of assisted driving mobility with clients and performing day to day operations

Languages

Spanish
Elementary

Timeline

Certified Nursing Assistant

Edison Health Care
01.2024 - Current

Service Driver

Amazon
08.2022 - 09.2024

Warehouse Employee

Amazon
05.2020 - 03.2022

Certified Nurse Assistant

Visiting Angels Homecare
02.2017 - 10.2019

Certified Nurse Assistant

Gardner Heights Nursing Home
02.2016 - 05.2018

Nurse Assistant

Arcadia Homecare Agency
09.2015 - 05.2017

Retail Sales Associate/ Fine Jeweler

Macy's
05.2013 - 02.2014

Computer Assistant/ Caretaker

Mercy Learning Center
02.2012 - 05.2013

Student Aide Employee

Bronx School of Law and Finance
09.2010 - 06.2011

Nurse assistant Certificate -

Valley Medical Institute

H.S - Law

Bronx School of Law and Finance

Bachelor Of Social Science - Sociology

University of Bridgeport

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Rebecca E. Almodovar