Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level stock cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Services Administrator
Pinkerton Retirement Specialist, LPL Financial
2002.06 - 2024.03
Enhanced client trust and satisfaction by effectively managing their financial assets and providing personalized solutions.
Developed comprehensive trust strategies for clients, resulting in increased asset retention and growth.
Managed complex trust accounts, ensuring proper administration and compliance with legal requirements.
Collaborated with internal teams to develop customized wealth management solutions for high net worth clients.
Streamlined processes for account openings and closings, improving efficiency and reducing errors.
Provided exceptional customer service, addressing client concerns promptly and thoroughly.
Conducted annual reviews of trust accounts to ensure continued alignment with client objectives and risk tolerance levels.
Identified new business opportunities through networking events and referrals from existing clients, contributing to overall growth of the firm.
Supported fiduciary litigation matters by gathering necessary documentation and working closely with legal counsel.
Collaborated with cross-functional teams to analyze market trends and identify potential investment opportunities.
Worked with clients and finance companies to find optimal solutions for financing.
Managed a team of stock market analysts, ensuring accurate and timely research results for clients.
Compiled and analyzed data to determine approaches to improve sales and performance.
Discussed financial options with clients and provided informed suggestions.
Reduced trade errors by implementing strict monitoring procedures and providing ongoing feedback to team members.
Education
Bachelor of Arts - Business
Whitworth University
Spokane, WA
05.1999
Skills
Data Gathering
Financial Reporting
Securities Trading
Coaching and Mentoring
Customer Service
Strategic Planning
Revenue Growth
Customer Relationship Management (CRM)
Trend forecasting
Stock market understanding
Analytical Thinking
Equity research
Certification
Accredited Financial Counselor (AFC), Series 7
Certified Estate and Trust Specialist (CES)
Certified Fund Specialist (CFS)
Hobbies
Watercolor Painting and study, reading, walking, and bowling.
Timeline
Client Services Administrator
Pinkerton Retirement Specialist, LPL Financial
2002.06 - 2024.03
Bachelor of Arts - Business
Whitworth University
Accredited Financial Counselor (AFC), Series 7
Certified Estate and Trust Specialist (CES)
Certified Fund Specialist (CFS)
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