Overview
Work History
Timeline
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Rebecca E. Brown

Midlothian,Illinois

Overview

13
13
years of professional experience

Work History

Home Health Nurse

Comfy Cozy Adult Care
Midlothian, IL
01.2022 - Current
  • Manage all medications, house finances, cleaning and meal preparation
  • Work with Hospice, nurses, doctors to maintain a comfortable way of life for the patient
  • Manage all family communication to keep everyone up to date with updates or changes
  • Process schedules for multiple patients and employees

Client Relationship Manager

Flex Technology Group/Cannon IV
Indianapolis, IN
11.2022 - 11.2023
  • Support your customers day-to-day needs
  • Works closely with customer contacts, customer's end user community, and FTG internal resources to fulfill Service Level Agreements (SLA's)
  • Ultimately responsible for customer satisfaction, retention, growth, and profitability of account base
  • Act as the primary point of contact for all aspects of the contractual relationship with the customer
  • Work closely with Operations Team on implementation and deployment of print technology and support services, including inventory collection and management, and consumables management
  • Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution
  • Recommends and implements operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations
  • Work closely with Director of Client Relations, Sales Team, Project Management Team, and other resources in order to ensure a collective approach to customer needs
  • Onboard new customers

Office Manager

CW Kneeland Glass
Mokena, IL
03.2020 - 11.2022
  • Manage all Accounts Receivable and Accounts Payable systems, including processing invoices for over 270 vendors, and control glass, metal, aluminum and mirror inventory
  • Build and process Partial and Final waivers during and upon job completion to ensure timely contractor payments
  • Work with Project Managers to ensure all waiver details and financials are correct; payments average from $500,000-$3M
  • Manage HR processes and procedures, including onboarding for new hires
  • Process payroll for 12 employees

Account Coordinator

COTG (Division of Xerox)
, IL
07.2013 - 01.2020
  • Provided administrative support to the President, VP of Sales, Sales Directors, and 15 direct reports
  • Conducted end-to-end sales support service by dispatching all calls to the Field Technicians
  • Collaborated with Sales Ops team, Account Sales and Territory Representatives by analyzing data and highlighting trends; consulted with the Field Sales team to understand and prioritize territory management and drive revenue, which resulted in 62% improved productivity
  • Proactively managed orders and provided detailed service reports for at least 1,000 accounts
  • Managed all event planning logistics, operations and budgets for quarterly meetings, golf outings and executive meetings
  • Developed webinars for L&D community, Healthcare, and MPS, and oversaw the CRM system as required

Chiropractic Assistant/ Marketing Manager

Experience Chiropractic
Chicago, IL
01.2012 - 01.2013
  • Maintained quality service standards by establishing and enforcing a warm and welcoming environment
  • Coordinated patient care by booking appointments for 2 doctors, conducted follow up calls, and processed new patient screenings while adhering to HIPAA regulations
  • Processed and updated insurance claims with at least 5 companies
  • Managed marketing initiatives within the community, and handled event planning, logistics and budgets

Timeline

Client Relationship Manager

Flex Technology Group/Cannon IV
11.2022 - 11.2023

Home Health Nurse

Comfy Cozy Adult Care
01.2022 - Current

Office Manager

CW Kneeland Glass
03.2020 - 11.2022

Account Coordinator

COTG (Division of Xerox)
07.2013 - 01.2020

Chiropractic Assistant/ Marketing Manager

Experience Chiropractic
01.2012 - 01.2013

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Rebecca E. Brown