Rebecca Eckardt
Claremont,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Consultant
Kaiser Permanente
04.2022 - Current
- Consulted with engineering team members and stakeholders to develop improvement plans to existing systems.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Collaborated with EPIC and business teams for improved end-user experience and overall functionality.
- Identified system issues, performing troubleshooting techniques for remediation.
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
- Implemented and maintained testing of new technology
- Communicated regularly with customers concerning data exchange and technology integration.
Senior Consultant
Kaiser Permanente
04.2018 - 04.2022
- Internal Consultant for SCPMG FRONT office operations and California Children's Services
• Provide high level support to regional AMGA, Practice Specialist, CCS Manager and local SCAL colleagues in building effective and efficient practices across registration areas in SCAL.
• Work directly with peers and front-line staff to establish and train service-oriented technologies, manage organizational goals and form consistent practices.
• Work effectively as a team member in providing support in communication of FRONT Team key messages, newsletters, training materials and videos.
• Serves as subject matter expert in audit and Sarbanes-Oxley (SOX) related procedures involving cash handling, documentation, process walk throughs and control testing.
• Participated in system testing for projects impacting front line staff.
• Provide support to CCS Manager in tracking and establishing financial goals.
• Audit denial reports to track and trend CCS accounts to maximize collections
Project Manager II
Kaiser Permanente
09.2013 - 04.2018
- Authorize refunds, write offs and adjustments
• Maintain partnerships with cash control, financial leadership, department administrators and revenue cycle operations staff.
• Monitor the integrity of cash drawer deposits and communicate findings of discrepancies to cash control. Initiate corrective action on staff with numerous discrepancies and an investigation concludes non-compliance, theft or fraud.
• Perform quarterly cash audits within the Tri-central service area departments to ensure SOX compliance standards.
• Prepare the monthly collections SOX dashboard to hospital executives, which serves to align collections strategies.
• Responsible for gathering pertinent information on workflow issues. Meet with senior leadership on a regular basis to discuss issues and draft action plans.
• Responsible for tracking and the completion of account adjustments and appeals for the following: Data Accuracy Unit (DAU), and Recovery Audit Contractor (RAC) for Medicare.
• Review Medicare accounts and appeals to maximize reimbursement.
• Serve as the subject matter expert to provide consulting for the following business functions: cash handling, cash drawer related issues, KP plans, state programs, eligibility, and health care reform related inquiries.
• Strong familiarity of applicable state and federal regulations related to billing and collections.
• Supervise a Project Manager I and two Financial Counselors on eligibility verifications, Medicare coverage details, and call center related functions, completing refunds, over/short processes, and outpatient front-end support.
• Supervise outpatient collections for Patient Business Services. Communicate performance and target initiatives to senior leadership and staff members.
• Train and supervise staff on customer service, cash handling and eligibility. Offer on-going mentoring, and manage workflow documentation.
• Use the following systems to perform job functions: KPHC, Mainframe systems, Experian, Cisco, TrustCommerce, CARD, Revenue Cycle wiki, NRATT, Infoview and SharePoint.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZMaster of Arts - Management
Azusa Pacific University
Azusa, CASkills
- Project Management
- Organizational Skills
- Task Prioritization
- Problem Resolution
Certification
- EPIC Cadence certified, EPIC - June 2023
Timeline
IT Consultant
Kaiser Permanente
04.2022 - Current
Senior Consultant
Kaiser Permanente
04.2018 - 04.2022
Project Manager II
Kaiser Permanente
09.2013 - 04.2018
Bachelor of Science - Health Administration
University of Phoenix
Master of Arts - Management
Azusa Pacific University
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