Summary
Overview
Work History
Skills
Notable Accomplishments
References
Work Preference
Work Availability
Timeline
1a
REBECCA E. COOGLE

REBECCA E. COOGLE

Commercial Construction Services Coordinator
Woodstock,MI

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

18
18
years of professional experience

Work History

Commercial Services Coordinator

Advanced Stucco Repair, Inc.
Canton
09.2022 - Current
  • Directed administrative functions for Commercial Services Department, enhancing operational effectiveness.
  • Engaged with multiple General Contractors to coordinate large-scale commercial projects in the Southeastern U.S.
  • Managed execution and oversight of project subcontracts for awarded contracts.
  • Ensured compliance by reviewing and maintaining current Certificates of Insurance for all projects.
  • Organized individual project files, ensuring accessibility of documentation in physical and electronic formats.
  • Created safety documentation including Project Specific Safety Plans while managing MSDS/SDS records effectively.
  • Obtained state-required licenses and administrative approvals for project execution.
  • Developed a Microsoft Teams-based Real-Time Project Tracking Program for improved project management.
  • Provided administrative support to the commercial services team.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Responded to customer inquiries in a timely manner.
  • Assisted in developing marketing materials such as brochures, flyers, catalogs.

Director of Operations

Heritage Construction & Maintenance Company
Atlanta
04.2016 - 08.2022
  • Oversaw daily operations of fast-paced construction and maintenance company serving nearly 400 properties in Atlanta.
  • Assisted in strategic planning to drive overall growth and success of HCMC.
  • Managed fleet of vehicles, field technicians, and multiple vendors for property repair activities.
  • Developed efficient work order and dispatch system to streamline operations.
  • Coordinated vendor and technician assignments for small and large-scale projects.
  • Produced weekly reports for large-scale projects and maintained critical project information.
  • Established new procedures and systems to enhance team cohesiveness and workflow efficiency.
  • Liaised with HR and managed recruitment, onboarding, and training of new hires.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.

Dispatcher

Heritage Construction & Maintenance Company
Atlanta
07.2013 - 04.2016
  • Managed employee schedules by assigning tasks based on availability and skill level.
  • Created detailed documentation outlining recommended solutions for recurring problems.
  • Generated reports on daily activities, technician performance, and customer feedback.
  • Arranged for repairs to restore service and schedules.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Addressed questions, problems or requests for service or equipment.
  • Verified accuracy of work orders and ensured that all necessary information was included.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Received, evaluated and prioritized maintenance requests from customers.
  • Received or prepared work orders.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Prepared daily work and run schedules.
  • Worked closely with other departments to ensure seamless coordination between teams.
  • Developed protocols for handling emergency situations and responded quickly when called upon.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Coordinated with technicians to ensure timely completion of assigned tasks.
  • Ensured compliance with safety standards during all maintenance operations.
  • Ordered supplies or equipment to issue to personnel.
  • Assisted in resolving customer complaints related to maintenance services provided.

Director of Operations/Office Manager

DRC Inspections & Consulting, Inc.
Kennesaw
03.2007 - 12.2012
  • Managed all aspects of office operations, overseeing intake via calls and emails.
  • Facilitated scheduling of appointments and inspections between clients and inspectors.
  • Generated detailed multi-family residential inspection reports for review purposes.
  • Created and submitted competitive project bids to potential clients.
  • Processed payroll alongside accounts payable and receivable functions efficiently.
  • Monitored compliance with insurance requirements relevant to company operations.
  • Conducted thorough financial reconciliations for accurate reporting.
  • Orchestrated marketing efforts by designing promotional materials such as websites and brochures.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Created policies and procedures for improved workflow processes.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Skills

  • Microsoft Office (Word, Publisher, PowerPoint, Excel, Microsoft Teams)
  • QuickBooks Pro Accounting Software
  • Adobe
  • BuilderTrend Construction Management Software
  • Vantaca Community Association Software
  • Field Edge Dispatch Software
  • Contract management
  • Document organization
  • Safety compliance
  • Vendor coordination
  • Team collaboration
  • Problem solving
  • Time management
  • Communication skills
  • Process improvement
  • Active listening and learning
  • Customer service-focused
  • Problem-solving abilities
  • Self motivation
  • Staff training and development
  • Relationship building
  • Report preparation
  • Leadership skills

Notable Accomplishments

  • HPMSI/HCMC Customer Service Award of the Year 2017
  • Recognized as a Team Leader within the HPMSI Corporate Family
  • Created a Project Management Team within HCMC
  • Created Training Programs for HPMSI Community Association Manager's

References

References available upon request.

Work Preference

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Commercial Services Coordinator

Advanced Stucco Repair, Inc.
09.2022 - Current

Director of Operations

Heritage Construction & Maintenance Company
04.2016 - 08.2022

Dispatcher

Heritage Construction & Maintenance Company
07.2013 - 04.2016

Director of Operations/Office Manager

DRC Inspections & Consulting, Inc.
03.2007 - 12.2012

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REBECCA E. COOGLECommercial Construction Services Coordinator
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