Summary
Overview
Work History
Education
Skills
Timeline
Certification
Accomplishments
References
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Interests
Websites
Hi, I’m

REBECCA EGNER

REBECCA EGNER

Summary

Detail-oriented and collaborative professional with a strong background in administrative support and relationship management within fast-paced, dynamic environments. Proven ability to partner effectively with cross-functional teams to streamline operations and enhance candidate experiences. Skilled in scheduling, communication, and using digital tools to support recruiting functions and marketing initiatives. Passionate about fostering an engaging, empowered work culture and delivering exceptional service to both internal teams and external stakeholders.

Overview

10
years of professional experience

Work History

Hair Club For Men And Women

Customer Relations Manager
08.2020 - Current

Job overview

  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Created customer support strategies to increase customer retention.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

7 Eleven Store

Assistant Store Manager
08.2019 - 09.2020

Job overview

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Michael's Arts & Crafts

Customer Experience Manager
07.2015 - 08.2019

Job overview

  • Perform Manager On Duty (MOD) coverage for days and weekends
  • Focus on driving customer service within the store and the overall operational excellence of the store and MOD activities.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Education

Kean University
Union, NJ

Bachelor of Science from Business Management
12-2024

University Overview

  • Dean's List [Fall of 2024]

Union County College
Cranford, NJ

Associate of Arts from Hotel, Restaurant, and Tourism Management
05.2018

University Overview

Skills

  • Effective organization
  • Client relations
  • Time optimization
  • Team leadership
  • Employee motivation
  • Task prioritization
  • Point of sale systems
  • Talent development
  • Strong work ethic

Timeline

Customer Relations Manager
Hair Club For Men And Women
08.2020 - Current
Assistant Store Manager
7 Eleven Store
08.2019 - 09.2020
Customer Experience Manager
Michael's Arts & Crafts
07.2015 - 08.2019
Kean University
Bachelor of Science from Business Management
Union County College
Associate of Arts from Hotel, Restaurant, and Tourism Management

Certification

  • CM - Certified Manager Certification

Accomplishments

Accomplishments
  • Supervised team of over 30 staff members.

References

References

(Furnished Upon Request)








Availability
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Affiliations

Affiliations
  • Hair Club

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offPaid sick leaveHealthcare benefits

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Software

Microsoft Word

Microsoft Powerpoint

Microsoft Excel

Languages

English
Native or Bilingual

Interests

Cooking

Baking

Animals

Being adventurous and trying new things

Websites

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REBECCA EGNER