Summary
Overview
Work History
Education
Skills
Photography
Timeline
Generic

Rebecca Ennest

Sandusky,MI

Summary

Analytical and detail-oriented professional, with exceptional communication and project management skills. Demonstrated ability to enhance patient experiences and department workflow through effective communication, scheduling and insurance verification, while fostering teamwork. Skilled in Microsoft Office applications and administrative tasks, I consistently improve operational efficiencies and provide positive patient experiences.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Physical Therapy Receptionist

Mckenzie Health System
01.2024 - Current
  • Improved billing accuracy through diligent verification of insurance information.
  • Facilitated smooth check-in process for new patients, guiding them through necessary paperwork completion efficiently.
  • Managed incoming phone calls professionally, addressing inquiries promptly and directing callers appropriately.
  • Coordinated patient scheduling, check-in, check-out and co payments.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted therapists with daily medical charges.

Patient Access Representative

Mckenzie Health System
07.2021 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Assisted in ER copay collections and department edit sheets for accuracy with registrations and insurance verifications.
  • Switchboard operation and transferred calls appropriately.
  • Maintained accurate patient accounts, contributing to a well-organized database for seamless information access across departments.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs in diagnostic scheduling.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, and accurately entering insurance details into the system.
  • Supported patients and health care providers by coordinating diagnostic testing appointments to get patients on the schedule.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

Pharmacy Technician

Coachlight Pharmacy
02.2016 - 09.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked and inventoried medication to keep accurate records, as well as placed daily orders, managed invoices and 340B.
  • Enhanced pharmacy workflow with teamwork for medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Proactively identified potential issues or discrepancies in high copays, assisting patients with secondary savings card programs to help reduce out of pocket costs, resulting in customer loyalty and trust.

Customer Service Representative

DTE Energy
12.2014 - 02.2016
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Processed payments and established payment arrangements, as well as scheduling service work and restoration.

Claims, Department and Inventory Manager

Walmart
12.2006 - 12.2014
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies, executing feature management and special orders.
  • Ensured price changes and modular resets.
  • Ensured compliance with environmental regulations by keeping detailed records of operations and hazardous waste management practices.
  • Ensured compliance with OSHA regulations through routine site inspections and audits.
  • Determined, created, processed, audited and finalized claims.
  • Maintained shipping and receiving BOLs.
  • Managed company donations and ensured proper reimbursement for all returns to manufacturers.

Education

Davenport University
Grand Rapids, MI
08.2011 - 05.2015

Certification of Completion - Medical Billing And ICD 10 Coding

Sanilac Career Center
Peck, MI
06.2014

Skills

    Patient Scheduling

    Insurance Verification

    HIPAA Compliance

    Office Administration

    Microsoft Office Programs

    Medical Terminology

    Multitasking

    Attention to Detail

    Collaboration and Teamwork

    Detail Oriented

    Excellent math skills

Photography

Curated my own branding, website design, and photography style while managing social media/digital creation. I love storytelling photography. I network with other Photographers, mostly in the Detroit area, to learn, grow and support each others businesses. We like to create styled sessions to evoke creativity. I create my own invoices, and contracts and personalize each session to make each session unique.

Timeline

Physical Therapy Receptionist

Mckenzie Health System
01.2024 - Current

Patient Access Representative

Mckenzie Health System
07.2021 - Current

Pharmacy Technician

Coachlight Pharmacy
02.2016 - 09.2017

Customer Service Representative

DTE Energy
12.2014 - 02.2016

Davenport University
08.2011 - 05.2015

Claims, Department and Inventory Manager

Walmart
12.2006 - 12.2014

Certification of Completion - Medical Billing And ICD 10 Coding

Sanilac Career Center

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Rebecca Ennest