Rebecca Everlove
Columbus,OH
Summary
Dedicated professional with diverse experience in hospitality and retail. Recognized for effective time management and conflict resolution skills, committed to enhancing guest experiences and operational success.
Overview
11
11
years of professional experience
Work History
Innkeeper
Sylvan Inn Bed & Breakfast/M-22 Inn
08.2018 - 11.2019
- Performed housekeeping tasks, including room cleaning and tidying.
- Managed supply inventory through ordering and stocking.
- Greeted guests, overseeing check-in and check-out processes.
- Handled reservation management, including bookings and cancellations.
- Planned, prepared, and served breakfast to guests.
- Conducted maintenance and upkeep of buildings to ensure optimal conditions.
Store Manager
Starbucks
Ann Arbor
06.2017 - 08.2018
- Developed and communicated weekly schedules to optimize team efficiency.
- Maintained food safety standards to ensure compliance with regulations.
- Led team through peak hours, enhancing service quality and speed.
- Established weekly goals and collaborated with shift leaders to achieve targets.
Service Specialist
Zingerman’s Bakehouse
Ann Arbor
08.2016 - 06.2017
- Executed daily order entry for wholesale customers, ensuring accuracy and efficiency.
- Served as liaison between Bake! guests and baking instructors to enhance event experience.
- Delivered exceptional Zingerman’s customer experience through effective phone communication.
- Communicated delivery updates and changes to department managers to maintain workflow.
Retail Supervisor
Zingerman’s Bakehouse
Ann Arbor
08.2014 - 08.2016
- Supervised 5-8 Bakeshop staff across morning, afternoon, and closing shifts.
- Delivered outstanding customer service through 'Leading with Zing' initiative.
- Facilitated communication with managers during weekly and monthly staff meetings.
- Conducted weekly inventory assessments and ordering processes.
- Managed cash operations and trained staff on register procedures.
- Trained new and temporary staff on service standards and product knowledge.
Nanny
College Nannies and Tutors
Ann Arbor
09.2011 - 07.2014
- Provided attentive care and supervision for children, ensuring their safety at all times.
- Maintained open communication with parents regarding children's progress and daily activities.
- Facilitated homework assistance and educational support to encourage academic success.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
Computer Lab and Printing Center Assistant
Eastern Michigan University - Division of IT
Ypsilanti, Michigan
03.2012 - 12.2013
- Provided front-line support for client inquiries and technical assistance.
- Resolved customer complaints promptly and professionally.
- Greeted visitors at the front desk and provided assistance with general inquiries.
- Helped maintain a safe environment within the center by monitoring computer labs.
- Assisted in the printing of materials for staff and students, including copying, collating, and poster printing.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
Call Center Representative
Ann Taylor Loft
Columbus, Ohio
06.2011 - 08.2011
- Provided exceptional customer support by addressing inquiries and resolving issues in a timely manner.
- Managed customer interactions effectively through phone and email, ensuring satisfaction with services.
- Utilized call management systems to track and document customer interactions and resolutions.
- Identified and escalated complex issues to appropriate departments for swift resolution.
- Ensured compliance with company policies and procedures during all customer interactions.
- Resolved customer complaints by employing problem-solving skills and product knowledge.
- Navigated through computer systems to review information and respond appropriately to callers.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
Barista
Starbucks at Eastern Michigan University
Ypsilanti
08.2008 - 04.2011
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Handled cash transactions with accuracy and maintained balanced registers during shifts.
- Collaborated with team members to ensure smooth service during peak hours and events.
- Engaged with customers to build rapport and create a welcoming atmosphere in the store.
- Implemented health and safety standards in food handling and equipment operation.
Education
Bachelor of Arts and Science - Furniture Design and Woodworking, Psychology Minor
Eastern Michigan University
Ypsilanti12.2013
Skills
- Customer service
- Inventory management
- Scheduling efficiency
- Building rapport
- Guest relations
- Problem solving
- Effective communication
- Time management
- First Aid/CPR
- Conflict resolution
- Active listening
- Multitasking Abilities
- Good Telephone Etiquette
Awards
- 2016 Staff Partner nomination from Ari Weinzweig (Zingerman’s founder)
- “Next Best Training Practice” Award for individualized training practices, 2017
- Multiple “Extra Mile File” awards and nominations, 2014-2017
Timeline
Innkeeper
Sylvan Inn Bed & Breakfast/M-22 Inn
08.2018 - 11.2019
Store Manager
Starbucks
06.2017 - 08.2018
Service Specialist
Zingerman’s Bakehouse
08.2016 - 06.2017
Retail Supervisor
Zingerman’s Bakehouse
08.2014 - 08.2016
Computer Lab and Printing Center Assistant
Eastern Michigan University - Division of IT
03.2012 - 12.2013
Nanny
College Nannies and Tutors
09.2011 - 07.2014
Call Center Representative
Ann Taylor Loft
06.2011 - 08.2011
Barista
Starbucks at Eastern Michigan University
08.2008 - 04.2011
Bachelor of Arts and Science - Furniture Design and Woodworking, Psychology Minor
Eastern Michigan University