Proven leader with a track record of enhancing customer service and sales growth at The Pub on Anastasia. Expert in health and safety compliance and staff management, achieving a significant improvement in onboarding efficiency. Skilled in event coordination and driving revenue through innovative promotions, demonstrating a strong ability to exceed operational goals.
Overview
4
4
years of professional experience
Work History
The Pub on Anastasia
213 Anastasia Blvd Saint Augustine Fl
06.2020 - 05.2024
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Improved customer service rankings by resolving issues quickly and accurately.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
Consulted with managers to organize special events and promotions.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Followed strict recipes and drink measurements to minimize product used.