Rebecca Farr
Owosso,MI
Summary
Customer interaction agent Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated Customer interaction agent of 17 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
17
17
years of professional experience
Work History
Customer Interaction Agent
Peckham Industries
Battle Creek, MI
05.2005 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Managed timely and effective replacement of damaged or missing products.
- Entered orders into [Type] computer database system.
- Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
Education
Charlotte High
Charlotte MI05.1989
Skills
- Information Updates
- Call Connections
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Customer Support
- Data Entry and Maintenance
- Quality Standards
- Responding to Difficult Customers
- Order and Refund Processing
- Answering Customer Questions
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Customer Satisfaction
- Directing Calls
- Policy and Procedure Adherence
- Answering Emails
Timeline
Customer Interaction Agent
Peckham Industries
05.2005 - Current
Charlotte High
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