Rebecca Faz-Mejia
San Antonio,TX
Summary
Driven professional with a proven track record at JP Morgan Chase, enhancing customer satisfaction and streamlining operations for increased efficiency. Skilled in data entry and relationship building, adept at improving business performance and fostering client relations. Achieved significant process optimizations and excelled in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Receptionist
World Car Kia South
09.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Caregiving
03.2018 - 08.2022
Had to take a leave of working to care for my sick Nana.
Kana Analyst
JP Morgan Chase
04.2004 - 03.2018
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Optimized core processes to improve business performance and operational agility.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
GED -
Cooper Academy At Navarro
623 S Pecos La Trinidad10.2006
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- Data inputting
- File Management
- Multi-line telephone operation
- Calendar Management
- Customer Service
- Punctual and Reliable
- Call Answering and Routing
- Relationship Building
Timeline
Receptionist
World Car Kia South
09.2022 - 11.2022
Caregiving
03.2018 - 08.2022
Kana Analyst
JP Morgan Chase
04.2004 - 03.2018
GED -
Cooper Academy At Navarro
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