Rebecca Fegers
Lee's Summit,MO
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Operations Manager
Metro Park Warehouse
Kansas City , MO
02.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs with a focus on quality handling Pharmaceutical and Food Defense regulations.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
Office Manager
Metro Park Warehouse
Kansas City , MO
05.2018 - 02.2023
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings with customers, vendors and with department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled Pharmaceuticals records, receiving and shipping documents for FDA regulated products with diligence to align with federal and state regulations.
Director of Tier 1 Technical Support
PGI
Olathe, KS
04.2016 - 01.2018
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
Education
High School Diploma -
Shawnee Mission Northwest High School
Shawnee Mission, KS05-1996
Associate of Science - Psychology
Johnson County Community College
Overland Park, KSSkills
- Strategic Planning And Execution
- Organizational Efficiency
- Team Building/Leadership
- Workflow Optimization
- Performance Management
- Problem-Solving
- Quality Assurance And Control
- Process Improvement Initiatives
- Employee Motivation
- Leadership Training
- Inventory Coordination
- Inventory Control
- Recruitment And Hiring
- Employee Productivity
- Customer Relationship Management
- Customer Relations Specialist
- Customer Service
- Due Diligence
Timeline
Operations Manager
Metro Park Warehouse
02.2023 - Current
Office Manager
Metro Park Warehouse
05.2018 - 02.2023
Director of Tier 1 Technical Support
PGI
04.2016 - 01.2018
High School Diploma -
Shawnee Mission Northwest High School
Associate of Science - Psychology
Johnson County Community College
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