Rebecca Feinberg
Charleston,ME
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Always willing to learn more or see situations from a different point of view. I love working with team no matter how big or small so that we can be there for each other in times of need or even just advice. Adding everyone's creative abilities to a team makes the salon or workplace so incredibly unique.
Overview
4
4
years of professional experience
Work History
Patient Account Specialist
Charleston ENT
08.2022 - Current
- Maintained high levels of data accuracy with meticulous attention to detail in processing appointments and updating patient records.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- schedule and reschedule appointments, message doctors teams in regards to what situations the patients call in for, forward patients calls to the correct team members
Team Leader
Under Armour
07.2020 - 07.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Certification - Cosmetology
Paul Mitchell The School
Charleston, SC11.2024
High School Diploma -
Oceanside Collegiate Academy
Charleston, SC06.2020
Skills
- HIPAA understanding
- Medicare and Medicaid knowledge
- Patient Care
- Team Collaboration
- Verbal and written communication
- Patient account management
- Medical Terminology
- File coordination
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Money Handling
- Patient check-in
- Relationship Building
- Phone and Email Etiquette
- Attention to Detail
- Updating Customer Accounts
- Clear Communication
- Organizational Skills
- Decision-Making
- Documentation and Recordkeeping
- Negotiation and Resolution
- Problem Identification
- Training and Teaching
Timeline
Patient Account Specialist
Charleston ENT
08.2022 - Current
Team Leader
Under Armour
07.2020 - 07.2022
Certification - Cosmetology
Paul Mitchell The School
High School Diploma -
Oceanside Collegiate Academy
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