Enthusiastic and reliable person who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hi, I’m
Rebecca Feller
Crestview,FL
Summary
Overview
15
years of professional experience
Work History
McGuires Irish Pub of Destin
Server
02.2020 - 08.2022
Job overview
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Answered customers' questions, recommended items and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Johnny O'quigleys
Server
02.2019 - 01.2020
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
CIRCLE K
Store Manager
05.2017 - 11.2018
Job overview
- Maintained daily operations by utilizing reports to coach staff and maximize sales
- Continuous coaching of staff to meet the needs of our customers and the company
- Maintain and balance Daily paperwork and financial records to limit asset loss
- Perform monthly inventory audits to limit overall shrink and maintain controllable products
- Evaluate employee performance.
KWIK TRIP
Store Manager
06.2014 - 05.2017
Job overview
- Assisted in creating a new District by setting, stocking and grand opening 18 new stores in two years
- Assisted in interviewing and hiring more than 300 new coworkers to staff new stores
- Facilitate monthly and quarterly physical inventory counts
- Replenish Floor stock and processing of shipments to ensure product availability for customers
- Perform interviews, made hiring decisions and followed through the onboarding process and training of new hires
- Analyzed financial statements to improve operations to meet budgets
- Addressed personnel and customer issues timely and professionally.
UNITED HEALTH CARE
Appeals and Grievance Manager
01.2008 - 05.2014
Job overview
- Directed and Coordinated the activities of employees engaged in the production or processing of Appeals
- Interacted with other leaders to monitor the production of inventory at all levels
- Planned and established work schedules based on work volume
- Monitored employee metrics and other indicators to assure operations conform to production standards.
Education
Rasmussen CollegeLake Elmo, MN
Bachelor of Science (B.S.) - Business Management
06.2013
University Overview
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- High-volume dining
- Order Accuracy
- Quality Control
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
Timeline
Server
McGuires Irish Pub of Destin
02.2020 - 08.2022
Server
Johnny O'quigleys
02.2019 - 01.2020
Store Manager
CIRCLE K
05.2017 - 11.2018
Store Manager
KWIK TRIP
06.2014 - 05.2017
Appeals and Grievance Manager
UNITED HEALTH CARE
01.2008 - 05.2014
Rasmussen College
Bachelor of Science (B.S.) - Business Management
Similar Profiles
Brooke EnnisBrooke Ennis
Server at Mcguires Irish Pub Inc.Server at Mcguires Irish Pub Inc.
Teddy EubanksTeddy Eubanks
Server at The Pub Irish PubServer at The Pub Irish Pub
MIA MACCHIOROLAMIA MACCHIOROLA
Hostesss/Bar Waiter at Culhane's Irish PubHostesss/Bar Waiter at Culhane's Irish Pub