REBECCA FENTRESS
Virginia Beach,VA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
GENERAL MANAGER
KELLY’S TAVERN
10.2000 - Current
- Provide quality, consistent customer service to promote repeat guests
- Procure and maintain relationships with customers, vendors, and distributors
- Positively address customer concerns verbally and in writing
- Collaborate with staff to promote a team atmosphere
- Manage and maintain Kelly’s Haygood social media platforms (Instagram, Facebook and Google Reviews)
- Seek, hire, and coordinate training for all staff
- Supervise all staff to monitor and ensure they are following the policies and procedures of Kelly’s Tavern, Inc, city, state requirements, rules and regulations
- Coordinate reservations and meetings with advance planning to ensure appropriate service and staff is provided to accommodate the event’s needs
- TIPS and F.O.G
- Certified
- Prepare and submit written reports on incidents within restaurant
- Review, analyze and develop improvements for procedural policies
- Maintain records of new hire employees complying with state and federal labor practices
- Maintain target percentages of Profit verses Loss Reports
- Oversee the day-to-day restaurant operations and maintenance, ensuring Virginia
- Health Department and Virginia Alcohol and Beverage Control codes and laws are enforced
- Receive and inspect deliveries from various vendors and contracted services
- Responsible for day or night restaurant deposits.
PROGRAM MANAGER
TOBY’S DREAM FOUNDATION
03.2014 - 10.2014
- Manage Toby's Dream Foundation social media and donor relations
- Represent organization at promotional events and for public relations on live local news broadcasts
- Receive, process and monitor new referrals of qualifying dream children
- Collect and verify required liability documents
- Recruit, train, coordinate and oversee volunteer Dream Makers
- 2
- Plan dream experiences to including budget management, securing in-kind donations, coordinating transportation, travel accommodations, medical restrictions if any, volunteer participation and final evaluations
- Monitor database files of current participants awaiting a dream experience, tracking to manage sponsorship allocation and annual guidelines.
EVENT SPECIALIST
EQUI
04.2013 - 08.2014
- KIDS Therapeutic Riding Program, Create and develop relationships with local businesses and national companies as prospective in-kind donors, soliciting live and silent auction items for fundraising events
- Represent EQUI-KIDS at third party events, presenting public relations material to promote the organization's brand and recognition in the community
- Recruit and manage EQUI-KIDS Ambassadors to act as advocates of the mission of
- EQUI-KIDS and as event volunteers
- Construct new relationships with vendors to provide cost effective services for fundraising events
- Research and identify new corporate sponsors
- Research, identify and apply for untapped grant resources
- Utilize social media and electronic communication to generate interest and increase attendance at events
- Manage organization's Facebook profile page, Facebook event pages, Week at the Farm email newsletter update and Twitter account
- Assist in design, planning, coordination and execution of all internal and external events benefitting EQUI-KIDS to include confirming contracted services, utilizing CAD drawings for load in of rental equipment and décor, drafting press releases, and appearing live on local television media stations to inform the community of upcoming events.
Education
BACHELOR OF ARTS - Mass Communications and Political Science
RADFORD UNIVERSITY
Event Planning And Management
TIDEWATER COMMUNITY
01.2012 - 12.2012
Skills
Product development
Verbal and written communication
Food preparation and safety
Employee scheduling
Efficient multi-tasker
Deadline-oriented
Operations management
Budgeting
Effective leader
Recruitment
Staff training/development
Timeline
PROGRAM MANAGER
TOBY’S DREAM FOUNDATION
03.2014 - 10.2014
EVENT SPECIALIST
EQUI
04.2013 - 08.2014
Event Planning And Management
TIDEWATER COMMUNITY
01.2012 - 12.2012
GENERAL MANAGER
KELLY’S TAVERN
10.2000 - Current
BACHELOR OF ARTS - Mass Communications and Political Science
RADFORD UNIVERSITY