Rebecca Ferraira
Nesquehoning,PA
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Self-assured professional with the desire to be challenged on the job. Pursuing a position as an an Online Chat Specialist where dynamic communication skills can be utilized.
Overview
5
5
years of professional experience
Work History
Chat Support Representative
TurboTax
01.2023 - 04.2023
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Developed exemplary writing skills through continued correspondence with upwards of 3 customers at a time.
Customer Service Representative
ContactUs
09.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
InfoCision
02.2021 - 09.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Employee
KNF
02.2020 - 08.2020
- Improved warehouse efficiency by optimizing storage layouts and implementing proper inventory management techniques.
- Ensured timely order fulfillment for customers by maintaining accurate stock levels and efficient picking processes.
- Reduced product damage during transportation by implementing effective packing methods and material handling procedures.
- Increased employee productivity with thorough onboarding and ongoing training programs in warehouse operations.
- Consistently lifted materials weighing as much as 25-50 pounds.
Warehouse Worker
Reynolds And Reynolds
11.2018 - 10.2019
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 25-50 pounds.
Homecare
CareGivers America
12.2017 - 11.2018
- Enhanced patient well-being by providing exceptional home care and implementing personalized care plans.
- Enhanced patient comfort by providing compassionate and attentive care in a home setting.
Education
High School Diploma -
Freedom High School
Bethlehem, PA06.2012
Skills
- Adaptability
- Computer skills
- Attention to Detail
- Time Management
- Active Listening
- Problem Solving
- Quick Typing
- Positive Attitude
- Decision Making
- Customer Service
- Client Inquiries
- Customer Engagement
- Direct Sales
- Call Documentation
- Order Processing
- LiveChat Messaging
- Understanding Customer Needs
- MS Office
- Teamwork and Collaboration
- Sales and Upselling
- Salesforce CRM
Timeline
Chat Support Representative
TurboTax
01.2023 - 04.2023
Customer Service Representative
ContactUs
09.2021 - 06.2022
Customer Service Representative
InfoCision
02.2021 - 09.2021
Warehouse Employee
KNF
02.2020 - 08.2020
Warehouse Worker
Reynolds And Reynolds
11.2018 - 10.2019
Homecare
CareGivers America
12.2017 - 11.2018
High School Diploma -
Freedom High School
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