Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebecca Fielder

Lambertville,MI

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Customer Service when dealing with clients and companies. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

34
34
years of professional experience

Work History

Administrative Assistant

Making Investing Personal
Holland, OH
10.2013 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Provided administrative support to the executive including scheduling meetings and managing calendars.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Church Administrator

Crossroads Community Church
Ottawa Lake, MI
01.2008 - 10.2013
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Managed office budget to handle inventory, postage and vendor services.
  • Interpreted and communicated work procedures and company policies to staff.
  • Used judgment and initiative in handling confidential matters and requests.
  • Compiled weekly service bulletins and monthly newsletters, ensuring timely distribution to congregation members.
  • Organized and facilitated staff meetings, creating agendas and taking minutes.
  • Maintained accurate records of membership, donations, contributions and attendance data.
  • Created a database system to track donations and contributions from members.
  • Assisted in developing new programs designed to reach out to potential members in the community.
  • Facilitated outreach efforts by recruiting volunteers for various projects within the local community.
  • Updated website content regularly with relevant information about upcoming events or changes in policy and procedures.
  • Ordered supplies needed for daily operations of the church office.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Pitched in to help with office tasks during busy periods and staff absences.

Administrative Assistant

Collingwood Presbyterian Church
Toledo, OH
07.2004 - 01.2008
  • Developed and implemented office policies and procedures.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Managed office inventory and placed new supply orders.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Compiled weekly service bulletins and monthly newsletters, ensuring timely distribution to congregation members.
  • Coordinated special events such as weddings, funerals, baptisms, and other religious ceremonies.
  • Developed communication strategies for publicizing events throughout the community.
  • Maintained accurate records of membership, donations, contributions and attendance data.
  • Provided administrative support including answering phones, responding to emails and scheduling appointments.
  • Monitored church facilities for maintenance needs; coordinated repairs with outside vendors when necessary.
  • Responded to inquiries from congregants regarding spiritual matters or other issues related to the church's mission.
  • Updated website content regularly with relevant information about upcoming events or changes in policy and procedures.
  • Ordered supplies needed for daily operations of the church office.
  • Ensured compliance with all applicable laws governing churches.
  • Prepared bulletins for 100 + weekly attendees.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.

Insurance Agent

Fielder Insurance
Ottawa Lake, MI
06.1990 - 06.2004
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Assisted customers in selecting the right life insurance coverage for their needs.
  • Provided personalized service to clients by phone, email, or in-person meetings.
  • Maintained records of client information, including policies and payment history.
  • Educated clients on various types of life insurance policies available in the market.
  • Attended educational seminars and conferences to stay up-to-date on industry trends.
  • Resolved customer issues in a timely manner while providing excellent customer service.
  • Prepared quotes for prospective customers based on their individual needs.
  • Evaluated current financial situation of clients before recommending any policy changes.
  • Performed administrative tasks such as filing paperwork or updating databases.
  • Communicated with clients to understand needs and identify best policies for each case.
  • Provided death benefits by delivering policy proceeds and reassessing client needs.
  • Obtained underwriting approval by completing application for coverage.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Achieved repeat business and referrals through personalized services.

Education

4 Year Apprenticeship - Pipefitting And Welding

Local 671 Plumbers And Pipefitters
Monroe MI
04-1982

Some College (No Degree) - General Studies

Trinity College
Palos Heights, IL

Some College (No Degree) - Business

University of Wisconsin - Milwaukee
Milwaukee, WI

Skills

  • Customer Service
  • Bookkeeping
  • Clerical Support
  • Data Entry
  • Office Administration
  • Mail Handling
  • Compensation and Benefits
  • Timeline Planning and Management
  • Professional Communication
  • Excel Spreadsheets
  • Payroll and Benefits Administration
  • Life and Health Insurance License

References

References available upon request.

Timeline

Administrative Assistant

Making Investing Personal
10.2013 - Current

Church Administrator

Crossroads Community Church
01.2008 - 10.2013

Administrative Assistant

Collingwood Presbyterian Church
07.2004 - 01.2008

Insurance Agent

Fielder Insurance
06.1990 - 06.2004

4 Year Apprenticeship - Pipefitting And Welding

Local 671 Plumbers And Pipefitters

Some College (No Degree) - General Studies

Trinity College

Some College (No Degree) - Business

University of Wisconsin - Milwaukee

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Rebecca Fielder