Rebecca Filkowski
Ft Myers,FL
Summary
Results-driven Account Manager with a proven track record in cultivating and sustaining client relationships, driving significant revenue growth, and managing complex accounts. Expertise in communication, negotiation, and problem-solving, complemented by a solid foundation in customer service and project management. Adept at navigating challenges in dynamic environments, ensuring client satisfaction while delivering strategic solutions. Seeking to transition into a new field, leveraging transferable skills to achieve impactful results, with openness to remote opportunities.
Overview
7
7
years of professional experience
Work History
Client Relationship Manager
Sunrise Landscape/Big Tree, Inc
07.2022 - Current
- Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Coordinate with cross-functional teams to deliver services and projects on time and within budget.
- Identify opportunities to meet clients' evolving needs.
- Oversaw scheduling and management of 2 production managers and 20 crew members.
General Manager
Good Roots Nursery and Garden Center
06.2019 - 01.2022
- Managed all aspects of start-up retail and wholesale Garden Center and Plant Nursery
- Grew business to projected sales of $1M in 2022
- Developed nursery into a customer-focused, premier service-oriented destination in SWFL.
Education
Bachelor of Arts - Business Management w/ Specialization in Accounting
Northern Vermont University
Johnson, VTMaster of Arts - Secondary Education, Business Management and Office Occupations
Northern Vermont University
Johnson, VTSkills
- Skilled in utilizing Aspire Field Service Management Software
- Keen to develop Blue Beam, other related software skills as necessary
- Relationship building expertise
- Effective team communicator
- Contract administration
- Project management
- Effective interpersonal communication
- Proficient in Microsoft Office Suite
Timeline
Client Relationship Manager
Sunrise Landscape/Big Tree, Inc
07.2022 - Current
General Manager
Good Roots Nursery and Garden Center
06.2019 - 01.2022
Bachelor of Arts - Business Management w/ Specialization in Accounting
Northern Vermont University
Master of Arts - Secondary Education, Business Management and Office Occupations
Northern Vermont University
Relevant Experience
Store Manager 2011-2019
Evergreen Gardens of VT, Waterbury Center, VT
Manage inventories, assist in Administrative functions, build customer loyalty
General Manager 2003-2011
Bolton Valley Resort Deli and Grocery Bolton, VT
All aspects of Day to Day Operations
Increased Annual Sales from $50k to over $300k
Administrator / Treasurer 2003-2019
Loomis Highlands Homeowners Association
AR, AP, insurance, projects, real estate transactions, report filing, resident-contractor liaison