Summary
Overview
Work History
Education
Skills
Timeline
Generic

REBECCA FLEER

West Jefferson,OH

Summary

Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.

Overview

37
37
years of professional experience

Work History

Volunteer Program Assistant

Columbus Humane
07.2024 - Current
  • Supported project management by preparing documentation and tracking deliverables across multiple initiatives.
  • Implemented process improvements that increased efficiency in administrative workflows and resource allocation.
  • Assisted in budget preparation and monitoring to maintain financial accountability within programs.
  • Trained new team members on operational procedures, fostering a collaborative work environment.
  • Evaluated program outcomes, providing insights for continuous improvement and enhanced service impact.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.

Call Center Representative

Columbus Humane
09.2022 - 07.2024
  • Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
  • Managed high-volume call flows while maintaining quality standards in communication and support.
  • Implemented strategies for conflict resolution, successfully de-escalating challenging customer situations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

LIFE CLAIMS PROCESSOR

STATE FARM INSURANCE
05.1988 - 12.2022
  • Reviewed and processed insurance claims to ensure compliance with company policies and regulations.
  • Analyzed claim documentation for accuracy, identifying discrepancies and resolving issues efficiently.
  • Maintained detailed records of claims processing activities to support audits and reporting requirements.
  • Mentored junior staff in claims processing procedures, enhancing team knowledge and performance.
  • Developed streamlined workflows that improved processing times and reduced errors in claims management.
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.

Education

Bachelor of Science - Management

Franklin University
05.2017

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Data entry
  • Scheduling management
  • Creative problem solving
  • Staff support
  • Administrative support
  • Database management
  • Interpersonal skills

Timeline

Volunteer Program Assistant

Columbus Humane
07.2024 - Current

Call Center Representative

Columbus Humane
09.2022 - 07.2024

LIFE CLAIMS PROCESSOR

STATE FARM INSURANCE
05.1988 - 12.2022

Bachelor of Science - Management

Franklin University

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