Summary
Overview
Work History
Education
Skills
References
Affiliations
Accomplishments
Timeline
Generic

Rebecca Fleming

Montgomery,TX

Summary

Dedicated Patient Access Representative recognized for exceptional productivity and efficiency in patient registration, insurance verification, and appointment scheduling. Proven ability to enhance operational workflows through strong communication, problem-solving, and time management skills. Committed to delivering outstanding patient service in fast-paced healthcare environments.

Overview

16
16
years of professional experience

Work History

Patient Access Rep III

Memorial Hermann TMC
Houston, USA
06.2022 - Current
  • Schedules patient appointments and enters required information in the computer system in an accurate and timely manner
  • Obtains demographic, insurance and financial information from patient or guarantor
  • Enters information in computer system with a high degree of accuracy
  • Explains all required forms to the patient or guarantor and obtains the necessary signatures
  • Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures
  • Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility
  • Completes complex financial counseling including the review and submission of charity applications
  • Identifies alternative resources for financial reimbursement
  • Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required time frames
  • Posts payments in the computer system and generates the appropriate patient receipts
  • Monitors, reviews and resolves patient account issues on assigned reports
  • Performs account analysis and trending
  • Completes quality review and monitors for process improvement opportunities
  • Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions and assisting in employee orientation and training
  • Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers)
  • Completes thorough and accurate documentation
  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences
  • Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues

Staffing Coordinator

Woman's Hospital of Texas
Houston, USA
06.2015 - 11.2023
  • Ensure company compliance with federal and state laws, including reporting requirements
  • Assist in preparing and maintaining personnel records and handbooks
  • Process paperwork for new employees and enter employee information into the payroll system
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors
  • File and retrieve corporate documents, records, and reports
  • Provide clerical support to other departments
  • Process payroll information
  • Set up and oversee administrative policies and procedures for offices or organizations
  • Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material

Patient Care Assistant/Unit Clerk

Kindred Clear Lake
Webster, USA
11.2013 - 09.2015
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients
  • Contact medical facilities or departments to schedule patients for tests or admission
  • Change dressings on wounds
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
  • Greet and log in patients arriving at office or clinic
  • Schedule appointments for patients
  • Inventory and order medical, lab, or office supplies or equipment
  • Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients

Unit Clerk

Woman's Hospital of Texas
Houston, USA
08.2009 - 10.2010
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Answer telephones and direct calls to appropriate staff
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Complete work schedules, manage calendars, and arrange appointments
  • Inventory and order materials, supplies, and services
  • Troubleshoot problems involving office equipment, such as computer hardware and software

Education

Completed Coursework Towards Behavioral Health - Master's in Social Work

San Jacinto College South
HOUSTON, TX
12.2017

Skills

  • Business Level Speaking
  • Business Level Reading
  • Business Level Writing
  • Expert in Microsoft Software
  • Patient identity verification
  • Information collection
  • Policy understanding
  • Medical terminology
  • Fee collection
  • Eligibility determination
  • Health insurance knowledge
  • Team collaboration
  • Customer follow-up
  • Process improvement
  • Payment processing
  • Work quality evaluation
  • Complaint processing
  • HIPAA compliance
  • Records maintenance
  • Training coordination
  • Insurance verification
  • Multitasking and organization
  • Resource allocation
  • Healthcare systems navigation
  • Privacy regulations knowledge
  • Registration and admissions
  • Phone and email etiquette
  • Multi-channel communication
  • Team leadership

References

References available upon request

Affiliations

  • Loves to read educational and self help books to grow spiritually and to educate myself on human development
  • Active in church, i love to participate and attend Bible study
  • Sports mom (have 2 kids who have a passion for ROTC and basketball)

Accomplishments

  • Recognized for my work in coordinating and executing payroll and book keeping for nurses who supported our facility during Harvey
  • Meets and exceeds monthly collection goals
  • Exceeds our monthly insurance verification goals at 90% and greater.

Timeline

Patient Access Rep III

Memorial Hermann TMC
06.2022 - Current

Staffing Coordinator

Woman's Hospital of Texas
06.2015 - 11.2023

Patient Care Assistant/Unit Clerk

Kindred Clear Lake
11.2013 - 09.2015

Unit Clerk

Woman's Hospital of Texas
08.2009 - 10.2010

Completed Coursework Towards Behavioral Health - Master's in Social Work

San Jacinto College South

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Rebecca Fleming