Rebecca Flores
Criminal Justice Records Technician - Front Desk
Pueblo,CO
Summary
I have a well-rounded skill set in customer service and have honed talents in organization and communication, making me an ideal fit for any service oriented business . My previous roles have strengthened my capabilities in organization and communication, including a keen attention to detail and accuracy. My previous experience working as Senior Manager of Competition for American Bucking Bull, Inc, gave me outstanding experience in time management and attention to detail. I have an excellent track record of getting the job done, while maintaining exceptional customer service. I am excited at the prospect of bringing my talents to your office. My expertise in positive interactions would make me a great addition to your team.
Overview
30
30
years of professional experience
Work History
Criminal Justice Records Technician - Front Desk
Pueblo County Sheriff's Office
10.2023 - Current
- Open & Close Front Desk
- Run Payments For All Departments
- Balance Cash Drawer Daily
- Answer & Direct Calls For All Departments
- Sort & Disperse Mail And Deliveries For All Departments
- Monitor and maintain office equipment
- Provide Professional, Courteous, & Friendly Customer Service To The Public, Employees, & Outside Agencies
- Process Payment For And Explain Process For Court Documents To Be Served
- Schedule Conference Rooms For All Departments & Outside Agencies
- Support Various Departments When Necessary
Accounts Tech 1
Department of Human Services
12.2022 - 10.2023
- Assists with customer service, answers phones, and sorts and distributes mail.
- Responsible for distributing new and replacement Electronic Benefits Transfer (EBT) cards.
- Reconcile EBT inventory and report data to the State monthly.
- Accept and process payments.
- Fills in for other staff as necessary and/or required.
- Review cases.
- Open and close EBT office.
- Train new hires.
Payment Assistance-Front Desk
Department of Human Services
03.2022 - 11.2022
- Learned to quickly adapt to new and unusual situations.
- Worked independently and collaboratively in a team environment.
- Customer service and reception duties for the department.
- Provides information and directs visitors and callers to appropriate person/department.
- Takes messages and paperwork and forwards them accordingly.
- Scan various documents into proper files and cases.
- Activate, issue, and reconcile EBT cards.
- Communicate regularly with supervisors and coworkers. Office open/close duties.
Dispatcher
Optimize Manpower / CDOT
09.2021 - 02.2022
- Dispatch CDOT crews for all of southeastern Colorado and the San Luis Valley on snow plowing and traffic control on crashes and debris removal.
- Keep the public up-to-date on crashes, road delays, and weather through various platforms.
- Work closely with Colorado State Patrol to ensure fast, efficient, and safe interstate and highway traffic flow.
Senior Manager Of Competition
American Bucking Bull, Inc.
01.2015 - 08.2021
- Coordinated schedules and timelines for events.
- Helped manage event logistics and operations.
- Established positive relationships with stock contractors, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Processed all entry fees through online and telephone registrations, created bucking order rosters, supply critical information to onsite crew, etc for 30+ bucking bull competitions per year.
- Maintained bull and bull owner points, standings, and money won for event season.
- Provided support to bull owners and fans as an onsite event representative.
- Prepared and worked with Accountant to reconcile bull owner payouts for all events (over a million dollars every season).
- Phones – provided excellent customer service answering questions for all departments including membership, bull registrations, animal Electronic ID questions.
- Data Entry with mandatory attention to detail and accuracy as each supporting department fed off information for event.
- Developed and maintain strong customer relationships with members, internal staff, shareholders, sponsors, and external support contractors.
- Order, ship, and dress arena with sponsor signage.
- Work with veterinarians on age and health requirements
Event Coordinator
American Bucking Bull, Inc.
02.2011 - 01.2015
- Answer and direct phone calls.
- Assist in solving customer issues.
- Take product orders.
- Process mail.
- Maintain log of events.
- File documents.
- Maintain office supplies.
- Assist coworkers when needed.
- Create excel workbooks for multiple events.
- Process entries, payments, and payout for multiple events.
- Keep website updated with current and upcoming event details.
- Maintain, order, and log EID tag information.
- Assist veterinarians in getting them ABBI certified.
Customer Service Representative
Prime Time Communications
04.2010 - 11.2010
- Resolved customer complaints with empathy
- Assist customers with the sale and disconnect with their cable, internet, and phone
- Resolved billing issues.
CAE / Lead CAE / Dispatch
Comcast
03.2004 - 11.2009
- Provided high quality customer service
- Resolved customer issues
- Opening and closing of payment center
- Train new employees
- Preparing daily bank deposit
- Resolving work orders
- Radio dispatched 30 technicians, managed daily workload and vacations for 30 techs.
Information Operator
Qwest
04.2000 - 03.2004
- Efficiently handled large call volume
- Covered supervisor desk as needed
- Handled escalated calls.
Bank Teller
US Bank
09.1995 - 02.2000
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Balanced cash drawers accurately at the end of each shift
- Educated customers on banking products
Education
No Degree - Accounting
Pueblo Community College
Pueblo, CO 05.2001 -
High School Diploma -
South High School
Pueblo, CO 05.2001 -
Skills
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Excellent customer service
- Excel
- Word
- Phones
- Copier
Timeline
Criminal Justice Records Technician - Front Desk
Pueblo County Sheriff's Office
10.2023 - Current
Accounts Tech 1
Department of Human Services
12.2022 - 10.2023
Payment Assistance-Front Desk
Department of Human Services
03.2022 - 11.2022
Dispatcher
Optimize Manpower / CDOT
09.2021 - 02.2022
Senior Manager Of Competition
American Bucking Bull, Inc.
01.2015 - 08.2021
Event Coordinator
American Bucking Bull, Inc.
02.2011 - 01.2015
Customer Service Representative
Prime Time Communications
04.2010 - 11.2010
CAE / Lead CAE / Dispatch
Comcast
03.2004 - 11.2009
No Degree - Accounting
Pueblo Community College
05.2001 -
High School Diploma -
South High School
05.2001 -
Information Operator
Qwest
04.2000 - 03.2004
Bank Teller
US Bank
09.1995 - 02.2000
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