Rebecca Foondle
The Expo Group
Anthem,USA
9
years of professional experience
Organized and dependable administrative and customer service professional with experience supporting clients, processing orders, managing phone and chat communications, maintaining CRM records, coordinating projects, and assisting teams in fast-paced environments. Strong communication, problem-solving, and multitasking abilities with excellent attention to detail.
Work History
Customer Service Assistant
1 Year 4 Months- Assisted in training new staff on company policies and customer service protocols.
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Collaborated with other departments to guarantee customer satisfaction.
- Streamlined communication processes between departments to enhance service delivery.
- Implemented best practices that increased response time and service accuracy.
- Assisted exhibitors with booth designs, graphics and logistics
Manager, Phone Interview Team
4 Years 7 Months- Manage incoming and outgoing calls for market research, exit interviews, and customer satisfaction surveys.
- Monitor team performance, productivity, and quality standards.
- Train, coach, and support team members to improve performance and customer interactions.
- Maintain accurate customer and business information using Zoho and Salesforce CRM systems.
- Handle customer questions and concerns professionally and assist with issue resolution.
- Track information and ensure assignments are completed accurately and on schedule.
Sales Assistant
1 Year 7 Months- Assisted customers in selecting travel packages tailored to individual preferences.
- Provided support in organizing promotional materials for marketing campaigns.
- Responded to client inquiries promptly, enhancing customer satisfaction and retention.
- Executed visual merchandising strategies to attract customers and drive sales.
Education
Associate of Applied Arts - Hospitality Administration And Management
Skills
Customer Engagement
Upselling Strategies
Order Management
Microsoft Excel
Salesforce. Zendesk
Staff Training
Sales expertise
Building relationships
Timeline
Customer Service Assistant
The Expo Group
04.2025 - CurrentRead More
Manager, Phone Interview Team
Beyond Feedback
08.2020 - 03.2025Read More
Sales Assistant
Marantha Tours
01.2018 - 08.2019Read More
Maricopa Community Colleges, Scottsdale Community College
Associate of Applied Arts from Hospitality Administration And Management
Read More