Rebecca Foos
Hanston
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
Work History
Office Manager
Ness County Hospital
02.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Assisted with regulatory issues such as compliance.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Completed bi-weekly payroll for 9 employees.
Store Manager
Dollar General Store
08.2021 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Resolved customer problems by investigating issues, answering questions and building rapport
- Strengthened work flow productivity by hiring, managing and developing top talent
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
- Improved store status by implementing process improvements and identifying performance gaps for corrective action
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality
911 Dispatcher
Ness County Sheriffs Office
06.2020 - 08.2021
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Managed average of [Number] cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors
- Responded to emergency calls routed by automatic distribution system
- Used radio, telephone and computer system to update first responders with new information
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Assisted departments with special requests such as BOLOs
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
Head Cook
Sacred Heart Ness City
03.2018 - 06.2020
- Followed 'first in, first out' rule with every food and beverage item, tossing outdated and expired food products
- Kept kitchen, cooking utensils and storeroom clean at all times
- Sanitized all counters and utensils used for preparation of raw meat, poultry, fish and eggs
- Taught kitchen staff about proper nutrition, food allergies and dietary issues
- Checked freezer and refrigerator each day to verify proper functioning
- Communicated with kitchen employees, answered questions and offered insight into food preparations
- Assessed inventory levels and placed orders to replenish goods before supplies depleted
- Placed orders for food and supplies used for creating meals for 60-100 people
- Served school students 3 nutritious meals each day
- Record keeping for all state requirements
Assistant Store Manager
Dollar General
06.2018 - 02.2020
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Recruited and hired individuals demonstrating passion, dedication and added value to team
- Built proactive and productive relationships with Store Manager and business agents to maintain operational efficiency
Office Manager
H2 Plains LLC
12.2013 - 09.2015
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
- Increased office organization by developing filing system and customer database protocols
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Managed office inventory by maintaining documentation of stock
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Greeted visitors promptly and directed to correct locations
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Managed office inventory and placed new supply orders
Medical Office Manager
Riverside Chiropractic
04.2007 - 03.2009
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Directed and oversaw office personnel activities
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments
- Demonstrated consistent operational excellence to maintain stellar office reputation
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
Education
High School Diploma -
Dighton High School
Dighton, KS05.1989
Skills
- Data management
- Training & Development
- Working collaboratively
- Time management
- Active listening
- Communication
- Microsoft Office
- People skills
- Problem resolution
- Flexible
- Computer skills
- MS Office
- Critical thinking
- Multitasking
- Customer service
- Computer-based dispatch systems
- Police department procedures
- Work ethic
- Clerical
- Organization
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Payroll processing
- Document management
- Mail handling
- Operations management
- MS office
- Professional and courteous
Timeline
Office Manager
Ness County Hospital
02.2022 - Current
Store Manager
Dollar General Store
08.2021 - Current
911 Dispatcher
Ness County Sheriffs Office
06.2020 - 08.2021
Assistant Store Manager
Dollar General
06.2018 - 02.2020
Head Cook
Sacred Heart Ness City
03.2018 - 06.2020
Office Manager
H2 Plains LLC
12.2013 - 09.2015
Medical Office Manager
Riverside Chiropractic
04.2007 - 03.2009
High School Diploma -
Dighton High School
Similar Profiles
Josey HaleJosey Hale
Lab Tech Assistant at Ness County HospitalLab Tech Assistant at Ness County Hospital
MacKenzie NollMacKenzie Noll
Medical Coder at Ness County HospitalMedical Coder at Ness County Hospital
Rebecca WartaRebecca Warta
Dispatcher at Ness County Sheriff's DepartmentDispatcher at Ness County Sheriff's Department