Rebecca Forbes
Maineville,Ohio
Summary
Motivated Orthodontic Dental Assistant with a proven track record of implementing patient education programs, managing orthodontic laboratories, and developing systems for tracking patient progress and treatment plans. Skilled in reducing treatment time, managing inventory, and improving patient satisfaction scores. A dedicated team player with exceptional communication skills and a passion for delivering high-quality patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Orthodontic Assistant
Orthodontic Specialists
Cincinnati, OH
02.2025 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Clinical Support Specialist
Dentsply Sirona
Ohio
01.2024 - 02.2025
- Serve as a liaison between patients and the orthodontics
- Identify the needs for refinement or treatment plan changes
- Attending to patient concerns
- Managing a case list established on attainable service level agreements
- Identifies and prevent potential escalations
- Remote work from home
Orthodontic Assistant
Empire Dental Specialty Group
Westchester, Ohio
11.2023 - 01.2024
- Assist with orthodontic procedures
- Place arch wires
- Itero scanning
- Taking x rays
- Taking impressions
- Fabrication of Essix retainers
Claims Customer Service Representative
Mass Mutual Financial
Cincinnati, US
02.2022 - 03.2023
- Asked probing questions and offered solutions to resolve customer issues
- Responded to queries, solved or referred problems and followed up with clients to increase satisfaction
- Navigated computer system to look up customer information and update policies
- Prepared and reviewed insurance-claim forms and related documents for completeness
- Collaborated with fellow team members to manage large volume of claims
- Remote work from home
Orthodontic Assistant
Manilla Orthodontics
Liberty township, Ohio
06.2021 - 02.2022
- Taking x rays
- Taking impressions
- Fabricating essix retainers
- Bracket placement
- Removing braces
- Cementing orthodontic appliances
Account Manager
Humana
Cincinnati, US
11.2020 - 06.2021
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Built and maintained productive relationships with customers and internal partners
- Acted as main point of contact in matters relating to client concerns and needs
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Remote work from home
Senior Orthodontic Clinican/Lab Manager
Orthodontic Specialists
Rialto, Westchester, Ohio, US
09.2017 - 09.2019
- Managed the ordering and stocking of laboratory supplies and equipment
- 3d printing
- Treatment planning
- Supervised a team of technicians in daily operations.
- Conducted regular inspections of lab facilities to identify potential hazards or areas needing improvement.
Orthodontic Clinician
Johnson Orthodontics
Mason, Oh, US
06.2015 - 08.2017
- Ensured compliance with ethical standards of practice and state and federal regulations.
- Placing arch wires
- Taking x rays
- Inventory and ordering orthodontic supplies
- Taking impressions
- Fabricating essix retainers
- Patient care
Front desk Associate
Dr Amy Brenner and Associates
Mason, Oh, US
05.2013 - 07.2014
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Developed effective scheduling processes to achieve p
Orthodontic Assistant
Grace Kerr Orthodontics
Cincinnati, Ohio
02.2012 - 05.2013
- Taking x rays
- Taking impressions
- Assisting with orthodontic procedure
- Placing arch wires
- Cementing appliances
- Making essix retainers
Orthodontic Assistant
Family Dental Care And Associates
Cincinnati, Ohio
03.2010 - 02.2012
- Assisting with orthodontic procedures
- Taking orthodontic records
- Placing arch wires
- Cementing appliances
Education
Academy Of Dental Assisting
Cincinnati, Ohio08.2009
Skills
- Patient care
- Case Management
- Critical Thinking
- Clinical Documentation
- Infection Control
- Attention to Detail
Certification
- Certified Dental Assistant through DANB
- Ohio Radiographers License
Timeline
Senior Orthodontic Assistant
Orthodontic Specialists
02.2025 - Current
Clinical Support Specialist
Dentsply Sirona
01.2024 - 02.2025
Orthodontic Assistant
Empire Dental Specialty Group
11.2023 - 01.2024
Claims Customer Service Representative
Mass Mutual Financial
02.2022 - 03.2023
Orthodontic Assistant
Manilla Orthodontics
06.2021 - 02.2022
Account Manager
Humana
11.2020 - 06.2021
Senior Orthodontic Clinican/Lab Manager
Orthodontic Specialists
09.2017 - 09.2019
Orthodontic Clinician
Johnson Orthodontics
06.2015 - 08.2017
Front desk Associate
Dr Amy Brenner and Associates
05.2013 - 07.2014
Orthodontic Assistant
Grace Kerr Orthodontics
02.2012 - 05.2013
Orthodontic Assistant
Family Dental Care And Associates
03.2010 - 02.2012
Academy Of Dental Assisting