Rebecca Ford
Knoxville,Tennessee
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Employment Coach
Emory Valley Center
Oak Ridge, TN
08.2023 - Current
- Look for jobs for adults with Disability's. Show them how to do the job and slowly fade out after they know the job.
- Educated employers about the benefits of hiring individuals with Disability's.
- Coached clients in preparing for interviews, making follow-up contacts, and negotiating salary offers.
- Advocated for clients during interactions with employers to ensure they received fair consideration for open positions.
- Guided clients through the application process by providing feedback on applications and helping them complete forms accurately.
- Provided support after placement to help ensure long-term success in a new position or career path.
- Conducted individual and group job coaching sessions to assist clients in developing their professional skills.
- Provided guidance on creating resumes, cover letters, and other job search materials.
- Developed and implemented creative strategies for overcoming barriers to employment.
- Collaborated with employers to identify positions that match client qualifications and interests.
Kompass Representative
PLMarketing
Nashville , TN
01.2016 - 08.2023
- To going into a store and reset shelf's and remodel the stores.
- Provided advice to customers on the best solutions for their needs based on a thorough understanding of Kompass products and services.
- Analyzed customer feedback data to identify areas of improvement for Kompass offerings.
- Conducted market research activities related to current industry trends in order to stay ahead of the competition.
- Greeted customers and answered their inquiries regarding products and services offered by Kompass.
- Updated customers on new products or services available from Kompass as well as any promotional offers that may be relevant to them.
Cashier Manager
Kroger
Knoxville, TN
03.2010 - 06.2015
- Managed and trained cashiers on proper cash handling procedures.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Education
Basic
Loudon High School
Loudon, TN05-1991
Skills
- Social Media Proficiency
- Resume Writing
- Career Counseling
- Virtual Learning Management
- Job Skill Building
- Creative Solution Development
- Assignment Delegation
- Lectures and Discussions
- Survey Management
- Attention to Detail
- Management Consultation
- Leadership Development
- Team Exercises
- Orientation and Onboarding
- [Type] Training
- Relationship Building
- Problem-Solving Aptitude
- Documentation and Recordkeeping
- Team Collaboration
- Problem-Solving Abilities
- Self Motivation
- Resource Coordination
- Materials Preparation
- Product Development
- Decision-Making
- Labor Relations
- Problem-Solving
- Multitasking
- Goal Setting
- Individualized Instruction
- Work Coordination
- Team-Building Activities
- Reliability
- Task Prioritization
- Effective Communication
- Critical Thinking
- Employee Relations
- Adaptability and Flexibility
- Continuous Improvement
- Professionalism
- Written Communication
- Quality Assurance
- Excellent Communication
- Adaptability
- Active Listening
- Time Management Abilities
- Coaching and Development
- Time Management
- Strategic Planning
- Analytical Thinking
- Organizational Skills
Timeline
Employment Coach
Emory Valley Center
08.2023 - Current
Kompass Representative
PLMarketing
01.2016 - 08.2023
Cashier Manager
Kroger
03.2010 - 06.2015
Basic
Loudon High School
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