Rebecca Foreman
Conway,AR
Summary
Achievement-driven professional offering strong business background and expertise in business development, human resources, administration, property management, materials management and customer relations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Coordinator
Arkansas Blue Cross & Blue Shield
05.2021 - Current
- Communicate directly with USAble Workers' Compensation MCO vendors, group administrators, medical providers and the Arkansas Workers' Compensation Commission with respect to workers' compensation managed care services
- Also provides support for group market management and acts as a liaison/coordinator between group market management and USAble MCO.
Group Service Coordinator
Arkansas Blue Cross & Blue Shield
06.2019 - 05.2021
- Liaison between the Group Administrators, Agents and other Enterprise departments in order to maximize the retention of existing business by providing the highest level of group service
- Primary duties include accurately and thoroughly answering inquiries of Group Administrators, Agents or Internal Personnel
- Identified Group Administrator training needs and to provide training on an as needed basis
- Assisted with the facilitation of group enrollments, and open enrollments, as well as benefit fairs
- Worked in a fast-paced environment with minimal supervision and provide high quality and timely resolution to issues
- Take initiative to research information in order to present a clear understanding of benefits, claims, enrollment, and billing issues, as well as maintain documentation to aid in exception request resolution in order to facilitate identification of Group Administrator and/or Agent training needs
- Direct contact for all service needs for each assigned group, as well as the coordination of information between Group Administrators, Agents and other Enterprise departments
- Appropriate and efficient utilization of Enterprise resources; promoting performance improvement team activities; assessing and measuring of important processes, as well as outcomes that may impact the delivery of quality group service and their experience with Arkansas Blue Cross Blue Shield
- Compliance with all company procedures and serves, as a central communication source concerning benefit matters.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Assisted in the development of training materials related to service coordination processes.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Toggled between multiple systems and databases to look up information and update records.
Claims Examiner
Arkansas Blue Cross & Blue Shield
10.2017 - 06.2019
- Performed data entry into the computer system to record information regarding claim status.
- Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
- Reviewed medical records and documents to determine coverage eligibility of claims for insurance benefits.
Administrative Assistant
Gerdau
11.2016 - 07.2017
- Assistant to two large departments at a steel mill
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Keep time and create production schedules for crews of over 200 employees for 24/7 production coverage, manage time off for those employees, keep track of major purchase orders for department, coordinate with outside vendors, assist Environmental department with compliance guidelines with the EPA and other agencies, assist with human resource duties.
Certified Clinical Allergy Specialist
United Allergy Services
01.2015 - 11.2016
- Managed allergy lab: Patient care administering allergy testing, meeting monthly quotas for tests administered and medicines made
- Formulated and prepared allergy medications, educate patients on administering injections, complete all paperwork, insurance eligibility verification, billing documentation, manage inventory, develop relationships with provider and office staff, schedule and follow up with patients to keep them compliant with treatment.
- Assessed patients for allergic reactions and prescribed appropriate medications.
- Provided education on the causes of allergies, prevention strategies, and lifestyle modifications.
- Ordered immunotherapy treatments such as allergy shots and sublingual drops for patients with severe allergies.
- Performed skin tests to diagnose allergies, including patch testing and intradermal testing.
- Monitored patient progress during office visits and adjusted medications accordingly.
- Reviewed patient charts to ensure accuracy of diagnosis and appropriateness of treatment plans.
- Developed individualized treatment plans based on patient history, physical examination results, laboratory tests, and other diagnostic procedures.
- Counseled patients on proper use of medications, side effects, drug interactions, and risks associated with their condition.
- Collaborated with other healthcare professionals to coordinate patient care across disciplines.
- Maintained detailed records of patient medical histories, diagnoses, treatments, test results, and follow-up visits.
- Evaluated environmental factors that may be contributing to a patient's allergies or asthma.
- Advised patients about lifestyle changes that can help them manage their condition better.
- Administered immunotherapy injections at regular intervals over a period of several months or years.
- Educated families about managing food allergies in children safely while still providing nutritious meals.
- Performed desensitization procedures to help patients become accustomed to allergens and reduce symptoms.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
- Prepared purchase orders and sent to distributors and suppliers.
Internal Account Rep / Laboratory Consultant
DLO - Quest Diagnostics
Oklahoma City, OK
10.2005 - 01.2013
- Account Representative managing book of business of 1,600 + accounts while achieving sales goals
- Plan special provider events
- Give sales presentations; represent company at trade shows and Champion for VOC Corporate Project
- Achieved #2 across the nation for Total Attainment and New/UP in 2010, consistent top performer
- Originally recruited in critical materials management role tracking inventory/logistics, working on special projects, educating client on utilization compliance and analyzing their accounts to identify those out of compliance, communicating and negotiating with vendors, placing special orders, reviewing invoices, performing monthly and annual inventory
- First four years were in Materials Management Department
- Worked with vendors on the purchasing side, and customers on the supply side.
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Reviewed contracts, invoices and other documents for accuracy.
- Resolved customer complaints in a timely manner.
- Generated new business through cold-calling prospective clients.
- Conducted sales presentations to potential customers.
- Negotiated pricing terms with suppliers and customers.
- Attended trade shows and industry events to promote products and services.
- Maintained detailed records of all client communications.
- Monitored competitor activity within the marketplace.
- Responded quickly to customer inquiries via phone or email.
- Participated in training programs designed to enhance job knowledge.
- Developed comprehensive account plans tailored to each client's needs.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
Bachelor of Science in Organizational Leadership -
Southern Nazarene University
Skills
- Microsoft Office proficient
- Business writing
- Excel spreadsheets
- Strong interpersonal skills
- Medical terminology
- Experience
- Proofreading
- Medical insurance eligibility verifications
- CRM
- Patient treatment
- AR/AP
- Travel administration
- QuickBooks
- Human resource laws knowledge
- Kronos, timekeeping and scheduling
- Product Documentation
- Marketing Coordination
- Product Promotion
- Teamwork and Collaboration
- Brand Building
- Interpersonal Communication
- Remote Work
- Timeline Management
- Documentation Management
- Customer Empathy
- Product Issue Resolution
- Digital Marketing
- Business Administration
- Event Marketing
- Attention to Detail
- Business Planning
- Effective Organization
- Customer Training
Certification
- Licensed Life, Health & Disablity Procuder in the state of Arkansas
- Disability Income Fellow from AHIP
- Professional, Academy for Health Care Management
Affiliations
- Gardening
- Abstract painting - art
- Hiking
Accomplishments
- Chosen as a 2023/2024 Leadership Development Institute participant for Arkansas Blue Cross and Blue Shield. Only 18 employees out of over 3400 were chosen.
Languages
English
Professional
Timeline
Product Coordinator
Arkansas Blue Cross & Blue Shield
05.2021 - Current
Group Service Coordinator
Arkansas Blue Cross & Blue Shield
06.2019 - 05.2021
Claims Examiner
Arkansas Blue Cross & Blue Shield
10.2017 - 06.2019
Administrative Assistant
Gerdau
11.2016 - 07.2017
Certified Clinical Allergy Specialist
United Allergy Services
01.2015 - 11.2016
Internal Account Rep / Laboratory Consultant
DLO - Quest Diagnostics
10.2005 - 01.2013
Bachelor of Science in Organizational Leadership -
Southern Nazarene University
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