Rebecca Franco
Dumont,NJ
Summary
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication, and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Surgical Business Associate
Valley Health Systems
05.2021 - Current
- Maintain detailed records of patient activities, ensuring accurate record-keeping and appointment tracking
- Develop strong relationships with surgeons and surgical team, fostering trust and long-term collaboration between office and patient.
- Performs a variety of essential administrative services to support medical staff
- Ensured timely and friendly response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Checked patient insurance, demographic, and health history to keep information current.
- Manage high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Completed patient referrals to other medical specialists.
- Streamline communication between patients and endocrine surgery team
- Escalated issues to appropriate channels as necessary.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Regular participation in team meetings and industry updates
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Receptionist/Office Admin
K. Hovnanian Homes
02.2020 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Served as a professional liason to the property manager and management company
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Lead Teacher/Morning Manager
Cradles to Crayons
09.2018 - 01.2020
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Maintained organized, fun and interactive classroom to help children feel safe.
Customer Service Representative
Unipart Logistics - Jaguar Land Rover
01.2015 - 06.2018
- Responded to incoming calls from Jaguar parts employees
- Assisted in finding the correct parts for a vehicle based on vehicle specs
- Used multiple platforms to conduct research in order to find the correct answer to technical inquiries
- Utilized SAP and CATs
- Escalated dealer requests to corporate HQ in the UK when necessary
- Assisted in managing general e-mail inbox with technical and non-technical requests and inquiries
- Returned calls and ensured follow up's on open cases were done in a timely manner.
Receptionist/ Human Resource
Mindray, North America
12.2012 - 12.2015
- Handled administrative duties for the company such as photocopying, answering phones, ordering supplies, compiling new hire information, and assisting all employees with any additional assistance that they might need
- Responsible for organizing and preparing for large company meetings
- Organized and filed employee reviews ensuring that each employee was following the succession plan determined by the company
- Handled customer service for the company and utilized programs such as salesforce
- Involved in the creation of a custom telemarketing program which created an increase in sales
- Trained employees on how to use the company's telemarketing program.
Education
High School Diploma -
Indian Hills High School
Oakland06.2011
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficient utilizing Salesforce/Excel Docs
- Proficient utilizing SAP and CATS
- Proficient utilizing Citrix and CRM
- Fluent in Braille
- Telephone skills
- Time Management
- Scheduling appointments
- Marketing efforts
Accomplishments
- 6 Time Valley Health System "Key Award" Holder for above average performance recognition
- Regular volunteer contributor to Animal Health Non-Profit organization "Tysons Love & Hope on Wheels" for the care of paralyzed animals
- CPR Certification
- Proficient in reading and writing Braille
Personal Information
Title: Receptionist/Office Admin
Languages
English
Native or Bilingual
Timeline
Surgical Business Associate
Valley Health Systems
05.2021 - Current
Receptionist/Office Admin
K. Hovnanian Homes
02.2020 - 05.2021
Lead Teacher/Morning Manager
Cradles to Crayons
09.2018 - 01.2020
Customer Service Representative
Unipart Logistics - Jaguar Land Rover
01.2015 - 06.2018
Receptionist/ Human Resource
Mindray, North America
12.2012 - 12.2015
High School Diploma -
Indian Hills High School
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