Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Frandsen

Louisville,TN

Summary

Hardworking and reliable Housing Director with strong ability in Recovery Coaching. Offering experience, strength and hope. Highly organized, proactive and punctual with team-oriented mentality. An abundance of strong general office and administrative skills including communication, both oral and written.

Overview

3
3
years of professional experience

Work History

Behavioral Health Technician

Knoxville Recovery Center
Knoxville, TN
09.2023 - Current
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Facilitated group therapy sessions with multiple clients.
  • Monitored client safety in all areas of the facility.
  • Observed client behaviors during recreational activities.
  • Engaged in regular communication with medical personnel regarding any changes in client status or condition.
  • Enforced rules and regulations pertaining to client care while maintaining a safe environment.
  • Encouraged positive interactions between other Behavioral Health Technicians and clients.
  • Organized weekly activities such as arts and crafts, games, music therapy, that promote healthy coping skills.
  • Provided emotional support to clients dealing with difficult situations.
  • Completed patient reports daily and submitted to management for evaluation.
  • Established and maintained professional working relationships with clients, staff and public.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Educated clients on important life skills.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Completed daily client rounds and tracked client movements.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Assisted with execution of client activities and support groups.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Conducted searches of clients upon return to facility.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Documented client interactions in compliance with HIPAA requirements.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Provided excellent service to patients through personable communication.
  • Tracked client movement on and off unit by documenting times and destinations.

Addiction Recovery Technician

Tennessee Valley Recovery
Knoxville, TN
09.2022 - 11.2023
  • Assisted clients in developing and implementing relapse prevention plans.
  • Conducted individual therapy sessions to help clients manage their substance use disorder symptoms.
  • Developed and maintained therapeutic relationships with clients to foster trust and support the recovery process.
  • Monitored client progress, providing feedback on successes and areas of improvement.
  • Administered appropriate assessments such as urine drug screens, breathalyzers to ensure compliance with program rules and regulations.
  • Educated clients on the dangers of substance abuse, relapse prevention techniques, and healthy coping skills.
  • Maintained accurate records of client interactions, including assessment data and progress notes.
  • Encouraged clients to participate in recreational activities that promote sobriety and physical health.
  • Provided crisis intervention services when needed to prevent potential harm or danger due to substance use issues.
  • Served as an advocate for clients by connecting them with community resources such as housing assistance programs or job training opportunities.
  • Participated in team meetings to discuss clinical decisions regarding client care plans.
  • Transported clients from one location to another when necessary for medical appointments or other activities related to their recovery process.
  • Supervised medication administration among clients at the facility according to doctor's orders.
  • Supported clients through difficult times such as withdrawal symptoms or cravings associated with their addiction disorder.
  • Led weekly educational groups focusing on topics such as life skills development or self-care strategies.
  • Counseled clients on diagnoses and provided emotional support.
  • Maintained clinical documentation for each case with detailed and timely updates.
  • Delivered expert therapeutic support to patients dealing with substance abuse, addiction and mental health issues.
  • Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.

Director of Housing

Evolve Addiction Center
Knoxville, TN
08.2021 - 10.2022
  • Provided direct service and support by handling issues or resolving complaints.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.
  • Provided hands-on and proactive leadership to community services staff.
  • Consulted with staff on resolution of complex service issues.
  • Acted as consultant to community programs by interpreting regulations and policies.
  • Recruited, interviewed and hired staff.
  • Prepared and maintained budgets, personnel records and training manuals.
  • Planned and administered budgets for programs, equipment and support services.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Evaluated work of staff to maintain quality and effectiveness of resources.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Directed activities of professional and technical staff members.
  • Implemented and evaluated staff and training programs.

Education

Some College (No Degree) - General Business

Pellissippi State Community College
Knoxville, TN

Skills

  • Effective Customer Communication
  • Client Meetings
  • Research and Facts Collecting
  • Reliable & Trustworthy
  • Supervision & Leadership
  • People Skills
  • First Aid/CPR
  • Active Listening
  • Data Management
  • Customer Service
  • Conflict Resolution
  • Exceptional Work Ethic
  • Friendly, Positive Attitude
  • Problem Resolution
  • Critical Thinking
  • Relationship Building

Timeline

Behavioral Health Technician

Knoxville Recovery Center
09.2023 - Current

Addiction Recovery Technician

Tennessee Valley Recovery
09.2022 - 11.2023

Director of Housing

Evolve Addiction Center
08.2021 - 10.2022

Some College (No Degree) - General Business

Pellissippi State Community College

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Rebecca Frandsen