Rebecca Fredrickson
Bartow,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sort Associate
Amazon Warehouse
11.2023 - 06.2024
- I packed uld to be loaded on the airplane or 18 wheeler
- Used hand trucks to unload 18 wheelers
- Packed bags with packages to go on the airplanes
- Increased efficiency by organizing and sorting packages according to destination and delivery requirements.
- Assisted in reducing package damage through proper handling techniques and adherence to company guidelines.
- Contributed to team goals by consistently meeting or exceeding daily quotas for package processing.
- Achieved productivity targets consistently while working in a fast-paced, high-pressure environment.
Piercer/Front Desk Receptionist
Slingin Ink
05.2023 - 01.2024
- Mentored new piercers to share knowledge of best practices within the industry enhancing overall team performance.
- Upheld strict hygiene standards necessary for successful piercing procedures minimizing potential infections.
- Supported studio operations by performing additional tasks such as inventory management and maintaining a clean workspace.
- Ensured safety and compliance with health regulations through meticulous sterilization techniques and proper waste disposal.
- Developed strong relationships with jewelry suppliers ensuring a consistent inventory of high-quality options for clients.
- Increased repeat business by building strong client relationships through personalized consultations and follow-up care.
- Streamlined piercing procedures for efficiency without compromising quality or client comfort.
- Maintained detailed records of all piercings performed, including consent forms, sizes, materials used, and any special notes regarding the procedure.
- Educated clients on aftercare instructions to promote healing and minimize infection risk, resulting in fewer complications.
- Expanded clientele base by promoting the studio''s services at community events and on social media platforms.
- Assisted customers in selecting appropriate jewelry based on personal style preferences, anatomy, and healing considerations.
Remote Deposit Services Representative
Ttec with usaa
04.2022 - 10.2022
- Taking care of members with all of their banking needs
- Identified transaction mistakes when debits and credits did not balance
- Prepared and verified cashier's checks
- Answered telephones to assist customers with questions and inquiries
- Entered customer transactions into computers to record transactions and issue computer-generated receipts
- Carried out special services for customers, such as ordering bank cards and checks
- Resolved problems and discrepancies concerning customers' accounts
- Provided assistance to clients
- Explained products and benefits
- Maintained up-to-date knowledge of customer accounts
- Answered phone and assisted members with changes
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
- Provided exceptional customer service, fostering long-lasting relationships and repeat business from clients.
Remote Prior Authorization Representative
ResultsCX
03.2021 - 10.2021
- Talking to providers and creating authorizations for medical appointments or surgeries
- Conferred with company personnel regarding feasibility of complying with writers' requests
- Presented clear and concise explanations of governing rules and regulations
Server
Cracker Barrel
04.2015 - 03.2017
- Provide customer service and guest relations within a restaurant environment
- Assist other team members with various duties and tasks
- Jotted down customer orders and promptly delivered food and drinks
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
- Memorized menu to help diners make informed meal choices
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
Server
Waffle House
05.2012 - 04.2015
- Provide customer service and guest relations within a restaurant environment
- Assist other team members with various duties and tasks
- Attended company and restaurant required trainings and meetings, improving skills
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Memorized menu to help diners make informed meal choices
Machine Operator
COVERIS
02.2014 - 10.2014
- Operate heavy machinery to help pick and dispose of defective products
- Assist in packaging and labeling of products for future shipment orders
- Packed finished goods in proper packaging and boxes, reducing damage during transport
- Inspected products at various checkpoints, driving quality
- Cleaned equipment and work area before, during and after shift, promoting sanitation
Front desk/assistant
Anderson Podiatry Center
03.2013 - 11.2013
- Helped the front desk, cleaned rooms and helped cart
- Checked vitals
CNA - Certified Nursing Assistant
National HealthCare Corporation
04.2012 - 10.2012
- Assist in the treatment and care of elderly patients
- Performed various duties alongside nurses and doctors in a medical environment
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Measured patient vital signs, recording body temperature, blood pressure and heart rate
Caregiver
home
03.2011 - 03.2012
- Sleep less nights and still taking care of all of his needs
Canvasser
Rts llc
05.2010 - 02.2011
- Assist salesperson with presentation and demonstration of Kirby Vacuum system
- Set up and displayed sample merchandise at parties and stands
- Participated in ongoing training to enhance own job skills and knowledge
- Worked with coworkers to complete tasks
Education
Medical Coding and Billing
Ashworth University
Norcross, GA12-2019
Some College - CNA
National HealthCare Corporation
Anderson, SC04.2012
GED -
Anderson Adult Ed
Anderson, SC11.2011
High school diploma -
Wren High School
Piedmont, SC06.2011
Skills
- Guest Relations Experience
- Medical Coding
- Medical Billing
- Host/Hostess
- Serving Experience
- Catering
- Data entry
- Customer service
- Typing
- Senior Care
- CPT Coding
- ICD-10
- ICD-9
- Medical Office Experience
- ICD Coding
- 10 Key Data Entry
- Transcription
- Clerical Experience
- Organizational skills
- Microsoft Word
- Workplace cleanliness
- Maintaining records
- Patience and composure
- Client consultation
- Sterilization techniques
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Certification
- Medical Billing and Coding
- CPR Certification
- CNA
Assessments
Customer service, Proficient, 07/01/20, Identifying and resolving common customer issues
Personal Information
Authorized To Work: US for any employer
Timeline
Sort Associate
Amazon Warehouse
11.2023 - 06.2024
Piercer/Front Desk Receptionist
Slingin Ink
05.2023 - 01.2024
Remote Deposit Services Representative
Ttec with usaa
04.2022 - 10.2022
Remote Prior Authorization Representative
ResultsCX
03.2021 - 10.2021
Server
Cracker Barrel
04.2015 - 03.2017
Machine Operator
COVERIS
02.2014 - 10.2014
Front desk/assistant
Anderson Podiatry Center
03.2013 - 11.2013
Server
Waffle House
05.2012 - 04.2015
CNA - Certified Nursing Assistant
National HealthCare Corporation
04.2012 - 10.2012
Caregiver
home
03.2011 - 03.2012
Canvasser
Rts llc
05.2010 - 02.2011
Some College - CNA
National HealthCare Corporation
GED -
Anderson Adult Ed
High school diploma -
Wren High School
Medical Coding and Billing
Ashworth University
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