Rebecca Galavis
Garland,TX
Summary
Talented Accounts Receivable Specialist/ Collector with many years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Knowledge of Fair Debtor Collection act,
Overview
12
12
years of professional experience
Work History
Accounts Receivable Specialist/Collector
Northwest Propane
Carrollton, USA
02.2024 - 11.2025
- Recovered 85% of overdue accounts.
- Negotiated payment plans and reestablished terms.
- Phone calls to reestablish relationships and regain communication.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Reconciled discrepancies between customer payments and invoices due.
- Processed new customer forms to set up accounts in system.
- Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
- Processed payments, refunds and adjustments to customer accounts.
Accounts Receivable Specialist/Collector
Southern Carlson
Wylie, USA
07.2022 - 01.2024
- Resolved 80% of escalated billing disputes.
- Streamlined recovery process, improving efficiency by 45%.
- Managed a $10 million portfolio, reducing outstanding debt.
- Collaborated with the salesman on incorrect pricing and invoice corrections.
- Phone calls to our valuable customer to reestablish communication.
Accounts Receivable Specialist
English Color & Supply
Richardson , TX
01.2021 - 07.2022
- Monitored accounts to ensure timely payments and follow-up on overdue invoices.
- Prepared monthly aging reports to identify outstanding debts and prioritize collection efforts.
- Maintained effective communication with customers to resolve payment issues and queries.
- Conducted regular audits of accounts to ensure compliance with company policies.
Accounts Receivable Specialist
Safety-KleenCorp Office
Richardson, Texas
03.2017 - 01.2020
- Prepared monthly aging reports to identify outstanding debts and prioritize collection efforts.
- Monitored accounts to ensure timely payments and follow-up on overdue invoices.
- Maintained effective communication with customers to resolve payment issues and queries.
- Utilized accounting software to efficiently track and manage customer payments.
- Generated, mailed and monitored invoices.
Collector
Capital One Bank
Richardson , Tx
11.2013 - 03.2017
- Conducted thorough account reviews to identify overdue payments and initiate collection efforts.
- Collection on Auto, Personal Loans.
- Collections on credit cards.
- Used tact and diplomacy when reaching out to customers.
- Maintained compliance with federal and state regulations pertaining to debt collection practices.
- Facilitated clear communication with customers regarding their payment options and obligations.
- Created repayment plans based on account holders' financial status and repayment abilities.
Education
High School Diploma -
Lakeview Centennial High School
Garland Tx 05-1982
Skills
- Customer negotiation skills
- Business portfolio management
- Problem-solving expertise
- Good use of judgment
- Payment processing
- Invoice reconciliation
- Collection strategy
- Customer relationship management
- Financial reporting
- Portfolio management
- Negotiation techniques
- Conflict resolution
- Account reconciliation
- Strong client relations skills
References
References available upon request.
Timeline
Accounts Receivable Specialist/Collector
Northwest Propane
02.2024 - 11.2025
Accounts Receivable Specialist/Collector
Southern Carlson
07.2022 - 01.2024
Accounts Receivable Specialist
English Color & Supply
01.2021 - 07.2022
Accounts Receivable Specialist
Safety-KleenCorp Office
03.2017 - 01.2020
Collector
Capital One Bank
11.2013 - 03.2017
High School Diploma -
Lakeview Centennial High School