REBECCA GANDARA
EL PASO,TX
Summary
Proven expertise in driving successful projects, resulting in measurable improvements in performance and efficiency. Strong leadership in spearheading innovative solutions, consistently achieving outstanding results. Adept at fostering collaboration and motivating teams to exceed targets.
Overview
15
15
years of professional experience
Work History
Patient Assistant
San Antonio In Home-Care
El Paso, TX
01.2018 - Current
- Provided comprehensive patient care
Operations Manager
Eagle Head Refining
El Paso, TX
01.2010 - Current
- Contract Presentation: Skillfully prepared and delivered persuasive presentations that secured key contracts, contributing to a 35% revenue increase over three years.
- Clerical Work: Managed administrative tasks including filing, data entry, and correspondence, ensuring the smooth operation of daily activities with a 99% accuracy rate.
- Outside Advertising Events: Organized and participated in successful outdoor advertising events, increasing brand visibility and lead generation by 25%.
- Marketing: Conducted comprehensive marketing campaigns both in person and over the phone, resulting in a 20% growth in customer engagement and acquisition.
- International Marketing: Developed and executed targeted international marketing strategies, expanding the company's global reach and boosting international sales by 30%.
- Employee Training: Trained employees on the proper and efficient operation of equipment, leading to a 15% decrease in operational errors and equipment downtime.
- Customer Service: Provided exceptional customer service by handling inquiries and complaints via phone and written correspondence, improving customer satisfaction ratings by 40%.
- Inventory Management: Ensured the facility was always stocked with necessary supplies and equipment, optimizing inventory turnover rates and reducing shortages by 20%.
- Facility Maintenance: Maintained a clean, safe, and orderly environment through regular inspections and adherence to safety protocols, resulting in a 10% reduction in workplace incidents.
Marketing Coordinator
United Scrap LLC
El Paso, TX
01.2016 - 01.2018
- Trained and Supervised Employees: Developed and conducted comprehensive training programs for new employees on the proper operation and maintenance of equipment, resulting in a 25% improvement in performance and efficiency.
- Managed Customer Service Calls: Efficiently handled an average of 50+ customer inquiries daily, providing timely and effective resolutions that enhanced customer satisfaction by 30%.
- Customer Communications: Successfully communicated with customers via phone and written correspondence, ensuring clear understanding and prompt responses, which improved customer retention by 20%.
- Inventory Management: Maintained optimal inventory levels by keeping the facility well stocked with necessary supplies and equipment, reducing downtime by 15%.
- Facility Maintenance: Ensured a clean and orderly environment through regular inspections and adherence to safety protocols, contributing to a 10% decrease in workplace accidents.
Education
Master In Health Administration -
University Of Phoenix
EL PASO, TX01.2021
Bachelor Health Administration -
University Of Phoenix
EL PASO, TX01.2019
Associates In Medical Assistant -
Vista College
EL PASO, TX01.2011
High School -
Socorro High School
EL PASO, TX01.2010
Skills
- Medical terminology
- Medical case studies and HIPAA regulations
- Proficient in Windows platforms (Windows Vista, Windows XP)
- Proficient in Microsoft Office Suite (Access, PowerPoint, Word, Excel)
- Quick learner of new software applications
- Fluent in English and Spanish (speaking, reading, and writing)
- Typing speed of 45 WPM
- Excellent 10-key calculator skills
- Motivated and able to work under pressure
- Strong social skills and congenial personality
- Enthusiastic team player and contributor/supporter of team goals
- Knowledge of office practices and procedures
- Strong attention to detail and ability to work with the public
- Excellent analytical, organizational, and communication skills
- Ability to prioritize and handle multiple tasks in a challenging environment
- Strong work ethic
- Positive attitude
References
UPON REQUEST
Languages
Fluent in English and Spanish (speaking, reading, and writing)
Timeline
Patient Assistant
San Antonio In Home-Care
01.2018 - Current
Marketing Coordinator
United Scrap LLC
01.2016 - 01.2018
Operations Manager
Eagle Head Refining
01.2010 - Current
Master In Health Administration -
University Of Phoenix
Bachelor Health Administration -
University Of Phoenix
Associates In Medical Assistant -
Vista College
High School -
Socorro High School
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