Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Garvin

Franklin,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Sam's Club
06.2023 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Sales Associate

Kohls Department Store
09.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Master of IT - Network Security

James A Rhodes State College
Lima, OH
05.2025

Associate of Science - Health Care

Warren County Career Center
Lebanon, OH
04.2016

Skills

  • Appointment Scheduling
  • Product Knowledge
  • Scheduling
  • Call Management
  • Complaint Resolution
  • Inventory Control
  • Contract Preparation
  • Client Account Management
  • Promotional Support
  • Order Processing
  • Customer Needs Assessment
  • Upselling
  • Product Sales

Timeline

Customer Service Representative

Sam's Club
06.2023 - 10.2023

Sales Associate

Kohls Department Store
09.2021 - 04.2022

Master of IT - Network Security

James A Rhodes State College

Associate of Science - Health Care

Warren County Career Center

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Rebecca Garvin