Rebecca Garza
Big Spring,TX
Summary
Resourceful PNA IV committed to providing excellent care to patients of all ages. Expertise in performing admission assessments and discharges and participating in crisis interventions. Kind and caring professional with 10 years of experience monitoring treatment of patients diagnosed with disabilities, illnesses and distress.
Overview
24
24
years of professional experience
Work History
Psychiatric Nurse IV (STL)
Big Spring State Hospital
2015.10 - 2023.09
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Explained useful coping methods to relieve depression and anxiety.
- Educated patients and families about mental health, diagnoses and treatment options.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Cashier
Fast Stop
2013.02 - 2015.10
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Psychiatric Nursing Assistant
Big Spri
2012.07 - 2013.01
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Worked with mental health patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Supervised safety, behavior and all actions during scheduled and emergency trips off campus.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Cashier Supervisor
Big Mike's Liquor
2010.01 - 2012.07
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Waitress
Waffel House
2007.01 - 2009.11
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Customer Service Specialist
Sitel
2003.01 - 2007.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Salad Prep
Pampa Country Club
1999.05 - 2006.05
- Adhered to procedures in preparing food items.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Stocked and rotated food items according to expiration dates.
Education
High School Diploma -
Pampa High School
Pampa, TX05.1998
Skills
- Addiction Treatment
- Therapeutic Intervention
- Suicide Prevention
- Patient Relationships
Timeline
Psychiatric Nurse IV (STL)
Big Spring State Hospital
2015.10 - 2023.09
Cashier
Fast Stop
2013.02 - 2015.10
Psychiatric Nursing Assistant
Big Spri
2012.07 - 2013.01
Cashier Supervisor
Big Mike's Liquor
2010.01 - 2012.07
Waitress
Waffel House
2007.01 - 2009.11
Customer Service Specialist
Sitel
2003.01 - 2007.10
Salad Prep
Pampa Country Club
1999.05 - 2006.05
High School Diploma -
Pampa High School
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