Rebecca Germain
570 Plumtree Rd,Massachusetts
Summary
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Residential Counselor
BAMSI
Brockton, MA
08.2012 - Current
- Supervised medication administration according to physician instructions.
- Developed and deepened relationships with residents and fellow staff.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Made regular rounds to keep residents and areas safe and secure.
- Chaperoned group-sponsored trips and social functions.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Prepared meals and assisted clients with laundry and household chores.
- Answered telephones and routed calls or delivered messages.
- Assisted with crisis intervention services when needed.
Assistant Property Manager
MT Holyoke Management
Holyoke, Massachusetts
04.2005 - 08.2012
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Oversaw daily operations, maintenance and administration of various properties.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Updated tenant and unit information to keep current in housing database.
- Maintained schedule of class assignments to meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with external partners to complete audits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
High School Of Commerce
Springfield, MA06-1991
Skills
- Safety Management
- Client Transportation
- Staff Communication
- Issue Resolution
Certification
- CPR ,FIRST AID, MAP,HUMAN ADVOCATE, FINANCIAL OFFICER
Languages
English
Professional
Spanish
Professional
Timeline
Residential Counselor
BAMSI
08.2012 - Current
Assistant Property Manager
MT Holyoke Management
04.2005 - 08.2012
High School Diploma -
High School Of Commerce
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