Rebecca Gibson
Abilene,TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at PepsiCo showcased my ability to streamline repacking processes and inventory management, Skilled in warehouse safety and problem-solving, I excel in fast-paced environments, ensuring both quality control and exemplary service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
Work History
Repack Associate
PepsiCo
Abilene, TX
05.2014 - Current
- Conducted thorough inventory checks to maintain accurate stock levels for repacked items.
- Utilized appropriate tools and equipment to efficiently repackage various types of products according to company standards.
- Displayed strong problem-solving skills when faced with challenges, identifying root causes and implementing effective solutions to maintain efficiency in the repacking process.
- Demonstrated excellent time management skills by consistently meeting deadlines for assigned repacking tasks.
- Assisted in training new Repack Associates, sharing best practices and techniques for efficient packaging.
- Maintained up-to-date knowledge of industry trends, tools, and technologies related to product packaging, applying this insight when appropriate during the repacking process.
- Maintained a clean and organized work environment, ensuring smooth workflow and minimizing errors.
- Reduced waste by carefully inspecting items before repackaging and addressing any quality issues.
- Inspected items for defects and damage.
- Sorted and stacked finished items.
- Re-packaged damaged or incorrectly packaged items.
- Recorded product, packaging and order information on specified forms.
Title/Inventory Clerk
CM Auctions
Abilene, TX
10.2012 - 06.2013
- Completed physical inventory counts each month.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to inventory.
- Performed data entry and completed proper paperwork.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Collected taxes and fees, submitted payments and issued receipts.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
- Reduced customer wait times by efficiently managing queue of title applications and inquiries.
Cashier
HEB Grocery Store
Austin, TX
11.2010 - 09.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Increased sales of promotional items by informing customers about current offers.
Receptionist
MLAW Engineers
Austin, TX
06.2002 - 10.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
Associate Degree In Nursing - Nursing
Cisco Jr College
Abilene, TXSkills
- Warehouse safety
- Workplace cleanliness
- Pallet jack operation
- Labeling accuracy
- Packing efficiency
- Stock rotation
- Willingness to learn
- Problem-solving
- Flexible and adaptable
- Cleaning and sanitizing
- Clear communication
- Title processing
- File management
- Accuracy and precision
- Deadline management
- Title research
- Document review
- Data entry
- Multitasking
- Microsoft office
- Shipping and receiving
- Order management
- Product identification
- Inventory auditing
- Logging
- Database management
- Customer service
- Digital and physical counts
- Inventory tracking
- Organization skills
- Time management
- Telephone skills
- Greeting and seating clients
- Data inputting
- Office administration
- Administrative support
- Multi-line telephone operation
- Document management
- Clerical support
Timeline
Repack Associate
PepsiCo
05.2014 - Current
Title/Inventory Clerk
CM Auctions
10.2012 - 06.2013
Cashier
HEB Grocery Store
11.2010 - 09.2012
Receptionist
MLAW Engineers
06.2002 - 10.2010
Associate Degree In Nursing - Nursing
Cisco Jr College