Rebecca Gillett
Bluffdale
Summary
With a proven track record at Beehive Homes of South Jordan, I excel in healthcare management and organizational leadership, enhancing patient safety and staff development. My expertise in implementing cost-saving strategies while fostering teamwork has significantly improved service quality and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Facility Administrator
Beehive Homes of South Jordan
10.2021 - Current
- Managed budgets and financial resources to meet organizational goals while minimizing expenses.
- Enhanced patient care by implementing efficient administrative processes and procedures.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed strong relationships with community partners to promote the health facility''s services and offerings.
- Evaluated employee performance, providing constructive feedback and setting achievable goals for growth within the organization.
Community Relations Director
Beehive Homes of South Jordan
08.2018 - Current
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed move-in/move-out procedures efficiently, minimizing vacancies and maximizing rental income potential.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Office Manager
Pheasant Run Alzheimer's Special Care Center
12.2016 - 04.2018
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Manager of Operations
Jump N' Bounce
10.2011 - 10.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UT04-2017
High School Diploma -
Copper Hills High School
West Jordan, UT06-2010
Skills
- Organizational leadership
- Patient safety
- Staff training and development
- Healthcare management
- Quality improvement
- Facility management
- Teamwork and collaboration
- Problem-solving
Certification
- Administrator Certificate for Assisted Living - UALA
- First Aid Certification / Basic Life Saving
- Certified Nursing Assistant (CNA)
- Food Handlers
Timeline
Health Facility Administrator
Beehive Homes of South Jordan
10.2021 - Current
Community Relations Director
Beehive Homes of South Jordan
08.2018 - Current
Office Manager
Pheasant Run Alzheimer's Special Care Center
12.2016 - 04.2018
Manager of Operations
Jump N' Bounce
10.2011 - 10.2016
- Administrator Certificate for Assisted Living - UALA
- First Aid Certification / Basic Life Saving
- Certified Nursing Assistant (CNA)
- Food Handlers
Associate of Science -
Salt Lake Community College
High School Diploma -
Copper Hills High School
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